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Introduction Of MASCO Structure Of Classification Starting Salary Guidelines
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Major Group
4
Clerical Support Workers
Sub-Major Group
43
Numerical and Material Recording Clerks
Minor Group
432
Material-Recording and Transport Clerks
Unit Group
4323
Transport Clerks
Minor Unit Group
MASCO Code
4323-04
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Inspector (Bus Services)
Inspector (Bus Services) oversees and monitors bus operations to ensure compliance with safety regulations and service standards. They inspect equipment and systems, coordinate with drivers, maintenance teams, and managers, manage daily schedules and routes, and address operational issues and passenger complaints to maintain safe, reliable, and efficient bus services.
Tasks
Monitor and audit daily bus services to ensure compliance with schedules, routes, service standards, and regulations.
Conduct regular and surprise inspections of buses, equipment, and service conditions to ensure safety, cleanliness, and proper maintenance.
Observe and assess the performance of drivers and operational staff to ensure adherence to regulations and company procedures.
Coordinate with drivers, maintenance teams, and other support staff to manage delays, breakdowns, and operational issues.
Investigate and report service delays, accidents, and passenger complaints.
Document inspection findings and prepare service performance, inspection, and incident reports.
Supervise, schedule, and monitor bus service staff assignments and deployment.
Record and evaluate passenger boarding and alighting times at stops to support service efficiency.
Skills
Basic
Basic computer literacy for documentation, reporting, and record-keeping.
Critical thinking and problem-solving skills to manage delays, disruptions, or breakdowns.
Effective verbal and written communication with drivers, staff, and the public.
Interpersonal skills to handle passenger complaints and enquiries professionally.
Strong attention to detail to identify service and operational issues.
Specific
Ability to analyse operational data and recommend service improvements.
Ability to inspect bus safety and operating components for serviceability and compliance.
Knowledge of Malaysian public transport laws, regulations, and safety standards.
Knowledge of transport compliance procedures and service standard requirements.
Proficiency in bus fleet management software and Global Positioning System (GPS) tracking systems.
Proficiency in digital tools for scheduling, route monitoring, and service performance tracking.
Understanding of transport service scheduling and operational coordination.
Additional Info
QUALIFICATION
Sijil Pelajaran Malaysia (SPM) or Equivalent
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