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Major Group
4
Clerical Support Workers
Sub-Major Group
43
Numerical and Material Recording Clerks
Minor Group
432
Material-Recording and Transport Clerks
Unit Group
4322
Production Clerks
Minor Unit Group
MASCO Code
4322-01
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Production/Operation Clerk coordinates and supports production and operational activities by maintaining production records, preparing and updating schedules, and monitoring the flow of materials and work-in-progress within and between departments. The role involves tracking inventory levels, documenting production data, facilitating procurement and material availability, and ensuring that operations proceed in accordance with established plans, quality standards, and safety procedures. They provide essential clerical and administrative support to enable efficient and timely manufacturing or operational processes across the organisation.
Tasks
Examine customer orders and production work orders to determine requirements for goods and services.
Prepare and update production schedules based on orders, capacity, and material availability under guidance.
Monitor inventory levels and coordinate material movement to support timely availability of supplies.
Generate and maintain routine production, inventory, and operational reports.
Enter and update production and departmental data in relevant systems accurately.
Coordinate communication between planning, procurement, production, and other internal teams.
Ensure compliance with company policies, safety standards, and plant regulations.
Assist in audits, continuous improvement activities, and process efficiency tasks.
Perform general administrative duties, including correspondence, filing, and clerical support.
Skills
Basic
Basic numeracy skills for recording, checking, and managing production or operational data.
Good written and verbal communication skills in widely used languages for coordination with teams and external parties.
Organisational and time management skills to handle multiple tasks, schedules, and production deadlines effectively.
Proficiency in Microsoft Office applications, particularly Word, Excel, and email platforms, for documentation and data management.
Strong attention to detail and accuracy in clerical, administrative, and record-keeping tasks.
Specific
Competency in record keeping, documentation control, order management, and clerical administration.
Knowledge in inventory control, procurement procedures, and supply chain operations.
Knowledge in lean manufacturing and continuous improvement processes.
Knowledge in production scheduling processes and use of basic forecasting tools.
Proficiency in data entry, tracking production metrics, and administrative reporting.
Proficiency in Enterprise Resource Planning (ERP) and Material Requirements Planning (MRP) systems for production and inventory management.
Proficiency in Microsoft Office applications, especially Excel, for data management.
Additional Info
QUALIFICATION
Sijil Pelajaran Malaysia (SPM) or Equivalent
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