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Major Group
4
Clerical Support Workers
Sub-Major Group
43
Numerical and Material Recording Clerks
Minor Group
431
Numerical Clerks
Minor Unit Group
MASCO Code
4312-16
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E-Commerce Assistant supports the daily operations of online retail platforms by maintaining product listings, updating prices and stock information, processing customer orders, and assisting with promotional campaigns. They monitor sales performance, track basic online analytics, prepare reports, and coordinate with marketing, customer service, and logistics teams to ensure smooth transactions and efficient online operations.
Tasks
Maintain and update product listings, prices, stock information, and promotional details on e-commerce platforms.
Assist with digital marketing and promotional activities, including social media and email communications.
Monitor online store operations and ensure product images, descriptions, and other listing information are accurate and up to date.
Track sales performance and basic online analytics, and prepare reports on e-commerce activities.
Respond to customer inquiries and coordinate with relevant teams to resolve order or service issues promptly.
Coordinate with courier and logistics teams to support order fulfilment and delivery processes.
Collaborate with the team to prepare and update promotional content and related communications.
Skills
Basic
Ability to manage multiple tasks effectively under time pressure.
Attention to detail in maintaining accurate product listings and online content.
Clear verbal and written communication skills in widely used languages.
Organisational and coordination skills to manage tasks and meet timelines.
Proficiency in Microsoft Office, particularly Excel, for data handling and reporting.
Specific
Ability to prepare and update basic promotional content using graphic design software.
Ability to track, compile, and report online sales and basic analytics data accurately.
Knowledge in search engine optimisation (SEO) principles for online product listings.
Proficiency in using digital marketing tools and email marketing software.
Proficiency in using e-commerce platforms.
Additional Info
QUALIFICATION
Sijil Pelajaran Malaysia (SPM) or Equivalent
Related Courses
Minor Unit Group
4312-01
Statistical Clerk
4312-02
Claims Clerk
4312-03
Senior Underwriting Officer
4312-04
Finance Clerk
4312-05
Brokerage Clerk
4312-06
Insurance Clerk
4312-07
Tax Clerk
4312-08
Investment Clerk
4312-09
Adjustment Clerk
4312-10
Stockbroker Clerk
4312-11
Rating Clerk
4312-12
Assistant Broker
4312-13
Collateral Clerk
4312-14
Mortgage Clerk
4312-15
Actuarial Assistant
4312-16
E-Commerce Assistant
4312-17
Leasing Assistant
4312-18
Administrative Assistant (Finance) Grade W1
4312-19
Statistical Assistant Grade E1
MASCO
Hi, I can assist you with questions related to the Malaysia Standard Classification of Occupations (MASCO).
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