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Introduction Of MASCO Structure Of Classification Starting Salary Guidelines
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Major Group
4
Clerical Support Workers
Sub-Major Group
43
Numerical and Material Recording Clerks
Minor Group
431
Numerical Clerks
Unit Group
4312
Statistical, Finance and Insurance Clerks
Minor Unit Group
MASCO Code
4312-02
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Claims Clerk processes and manages insurance claims by verifying documentation, assessing claim validity, and ensuring compliance with relevant policies. They coordinate with claimants, insurance agents, and internal departments to resolve issues and facilitate timely settlements, while maintaining accurate records and preparing reports on claims.
Tasks
Review and verify claim documents for accuracy and completeness.
Check claims against policy terms, coverage, and procedures to support claim validation.
Process claims and support timely payments and settlements in accordance with procedures.
Communicate with claimants, insurance agents, and relevant parties to obtain additional information and resolve issues.
Maintain accurate claim records and prepare claim-related reports.
Provide updates and assistance to claimants regarding claim status.
Coordinate with internal departments and insurance-related parties to resolve claim issues.
Skills
Basic
Ability to handle confidential information with discretion and integrity.
Basic computer literacy for documentation, data entry, and record handling.
Basic problem-solving skills to address routine issues and support smooth operations.
Good organisational and time management skills to manage tasks efficiently.
Strong attention to detail and clear communication in handling claims-related information.
Specific
Knowledge of checking claim documents for accuracy and completeness.
Knowledge of claim document and file management.
Knowledge of insurance policies, claim procedures, and coverage terms.
Proficiency in claim data entry and record-keeping.
Proficiency in claims management software.
Proficiency in Microsoft Office applications for claim administration and reporting.
Additional Info
QUALIFICATION
Certificate or equivalent
Related Courses
Claimable Course
e-Latih Online Course
Madani TVET Course
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