eMASCO

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Major Group

Clerical Support Workers

Sub-Major Group

Customer Services Clerks

Minor Group

422

Client Information Workers

Unit Group

4224

Receptionists

Minor Unit Group

MASCO Code

4224-01

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Receptionist

Receptionist performs front desk and basic administrative support functions, serving as the first point of contact for visitors, clients, and callers. They manage incoming communications by answering and directing telephone calls, greeting and receiving visitors, taking messages, and providing general information. They coordinate appointments and meeting room bookings, handle incoming mail and deliveries, and maintain visitor logs and basic front desk records. They liaise with internal departments to facilitate communication and support smooth daily office operations.

Tasks

Greet clients and visitors and direct them to the appropriate staff.

Answer, screen, and transfer telephone calls courteously and professionally.

Manage appointment schedules, meeting bookings, and front desk calendars.

Maintain visitor logs, front desk records, and basic filing systems.

Process incoming and outgoing mail, courier deliveries, and related correspondence.

Provide accurate information to callers and visitors and take detailed messages.

Perform general clerical support duties, including data entry, photocopying, and monitoring office supplies.

Assist with basic administrative and front desk support tasks as required.

Coordinate reception and telephone handling activities to support smooth daily office operations.

Skills

Basic

Attention to detail in handling messages, records, and customer requests accurately.

Excellent verbal communication and active listening skills to interact clearly and professionally with customers, including by telephone.

Good organisational skills and ability to multitask while managing front-desk and message-taking duties.

Strong interpersonal and customer service skills with a service-oriented and patient approach.

Time management and basic problem-solving skills to handle enquiries and resolve routine issues efficiently.

Specific

Basic computer literacy, including Microsoft Office and email applications.

Knowledge of confidentiality requirements in handling visitor and caller information.

Knowledge of office protocols and front desk procedures.

Proficiency in accurate data entry and record keeping.

Proficiency in appointment scheduling and call management software.

Proficiency in file management and document organisation.

Proficiency in handling high call volumes and call routing efficiently.

Proficiency in telephone and switchboard systems.

Additional Info

QUALIFICATION

Sijil Pelajaran Malaysia (SPM) or Equivalent

Related Courses

Claimable Course

e-Latih Online Course

Minor Unit Group

Reservation Supervisor

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