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Introduction Of MASCO Structure Of Classification Starting Salary Guidelines
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Major Group
4
Clerical Support Workers
Sub-Major Group
42
Customer Services Clerks
Minor Group
422
Client Information Workers
Unit Group
4223
Telephone Operators
Minor Unit Group
MASCO Code
4223
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Telephone Operators
Telephone Operators operate telephone switchboards and consoles to establish telephone connections, receive caller inquiries and service problem reports, and record and deliver messages to staff or clients.
Starting Basic Salary
Yearly Increment
Minimum 6% Yearly
Tasks
Operating switchboards and consoles to connect, hold, transfer and disconnect telephone calls.
Connecting outgoing calls.
Dealing with telephone inquiries and recording messages.
Forwarding messages to staff or clients.
Investigating operating system problems and informing about repair services.
Receiving and connecting incoming and outgoing calls of all staff, make fault reports and lists of remote calls (Private Trunk Calls) made by staff.
Supervising, scheduling and monitoring the tasks of other workers.
Performing related tasks.
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