eMASCO

Travel Consultant plans, coordinates and sells travel and related services for individuals and groups, advising clients on suitable options for transport, accommodation, tours, insurance and other travel arrangements. They provide customised itineraries, make and confirm reservations, issue tickets, and process payments while ensuring compliance with travel regulations, visa requirements and health guidelines. The role also involves maintaining accurate booking records, liaising with travel suppliers, and providing information to support smooth and efficient travel experiences.

Tasks

Consult with clients to determine their travel needs, preferences, budget, and special requirements.

Research, recommend, and sell suitable travel packages, transportation, accommodation, tours, and travel insurance.

Prepare and coordinate detailed travel itineraries for individual and group travel arrangements.

Make, confirm, and issue reservations, tickets, and other travel documents, and assist with visa and entry requirements.

Process payments, prepare bills, and maintain accurate booking and customer records.

Assist clients with itinerary changes, cancellations, refunds, and other amendments to travel plans.

Provide information on destinations, travel advisories, travel regulations, health requirements, and promotional offers.

Coordinate with airlines, hotels, tour operators, and other travel service providers to resolve booking or travel issues.

Handle customer enquiries, complaints, and provide pre-travel and post-booking support related to travel arrangements.

Keep updated with travel policies, destination information, and service offerings to provide accurate advice to clients.

N
Administrative and Support Service Activities

Skills

Basic

Attention to detail to ensure accuracy in bookings, ticketing, and documentation.

Basic computer literacy to operate booking, reservation, and documentation systems.

Customer service orientation with empathy, active listening, and conflict resolution abilities.

Organisational and time management skills to handle multiple bookings and work under pressure.

Strong verbal and written communication skills, including interpersonal and multilingual communication.

Specific

Accuracy in data entry and maintaining confidential transaction records.

Knowledge of international and domestic travel regulations, visa procedures, and travel documentation requirements.

Knowledge of travel insurance products and payment processing procedures.

Knowledge of travel product updates and customer travel preferences.

Proficiency in Global Distribution Systems (GDS).

Proficiency in invoicing, costing, and Microsoft Excel.

Proficiency in managing bookings, cancellations, refunds, and multi-segment itineraries accurately.

Proficiency in preparing quotations, itinerary proposals, and travel cost calculations.

Additional Info

QUALIFICATION

Certificate or equivalent

Related Courses

Claimable Course

e-Latih Online Course

Madani TVET Course

Minor Unit Group

4221-01

Travel Consultant

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