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Introduction Of MASCO Structure Of Classification Starting Salary Guidelines
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Major Group
4
Clerical Support Workers
Sub-Major Group
42
Customer Services Clerks
Minor Group
421
Tellers, Money Collectors and Related Clerks
Unit Group
4214
Debt and Rent Collectors and Related Workers
Minor Unit Group
MASCO Code
4214-04
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Rental Clerk manages the rental of properties, vehicles, or equipment, overseeing the full rental process from agreement to payment. They handle the collection of rent and other payments, issue invoices, maintain accurate records, follow up on overdue accounts, and assist clients or tenants with enquiries. They also coordinate logistics such as rental availability, returns, inspections, and maintenance to ensure smooth and efficient operations.
Tasks
Prepare, process, and manage rental agreements and related documents for properties, vehicles, or equipment.
Receive and record rental payments, deposits, and other related transactions accurately.
Maintain and update tenant, customer, and rental records in the system.
Contact tenants or customers by phone, letter, email, or in person regarding payments, renewals, or overdue accounts.
Coordinate rental schedules, returns, inspections, and maintenance arrangements.
Handle customer or tenant enquiries, complaints, and requests related to rental matters.
Issue invoices, receipts, and other rental-related documents.
Report arrears, payment issues, or breaches of rental agreements to management for further action.
Follow rental policies, procedures, and relevant regulations in daily operations.
Prepare reports and perform administrative tasks related to rental operations.
Skills
Basic
Attention to detail for accurate record-keeping, bookings, and monitoring of rental items.
Basic numeracy and computer literacy for data entry, reporting, and use of rental systems.
Customer service orientation, including basic negotiation and persuasion where required.
Good communication and interpersonal skills to interact with customers clearly and professionally.
Organisational and time management skills to manage records, transactions, and daily tasks reliably.
Specific
Ability to handle rental-related enquiries, complaints, and disputes.
Accuracy in maintaining rental records, data entry, and related administrative documentation.
Knowledge of billing, invoicing, and rental reporting procedures.
Knowledge of logistics coordination for rental scheduling, returns, inspections, and maintenance.
Knowledge of rent, leasing, or vehicle rental processes.
Knowledge of rental payment tracking and financial record maintenance.
Proficiency in property, rental, or fleet management software.
Understanding of tenant, landlord, and rental regulations.
Additional Info
QUALIFICATION
Sijil Pelajaran Malaysia (SPM) or Equivalent
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