eMASCO

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Major Group

Clerical Support Workers

Sub-Major Group

Customer Services Clerks

Minor Group

421

Tellers, Money Collectors and Related Clerks

Unit Group

4214

Debt and Rent Collectors and Related Workers

Minor Unit Group

MASCO Code

4214-01

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Bill Collector

Bill Collector is responsible for recovering overdue payments on behalf of an organisation. They contact individuals or businesses with outstanding accounts, listen to reasons for non-payment, and negotiate repayment plans or alternative payment solutions. They maintain accurate records, ensure timely follow-ups, meet collection targets, and adhere to legal and ethical standards in all collection activities.

Tasks

Contact customers regarding overdue accounts by phone, email, letter, or in person.

Review overdue accounts and update payment and collection records accurately.

Negotiate repayment arrangements or alternative payment solutions with customers.

Issue payment reminders and follow up on outstanding accounts within agreed timelines.

Refer unresolved or disputed accounts to the appropriate personnel in accordance with company procedures.

Maintain confidentiality, professionalism, and compliance with relevant laws, regulations, and ethical standards in all collection activities.

Prepare routine reports on collection activities, overdue accounts, and payment status.

Trace or locate customers using available and updated contact records.

Skills

Basic

Attention to detail for accurate record-keeping, data entry, and account management.

Basic numeracy, computer literacy, and time management to handle multiple accounts efficiently.

Critical thinking to assess payment issues and determine appropriate responses or solutions.

Effective verbal communication and active listening to engage with clients clearly and professionally.

Negotiation skills and the ability to remain calm during difficult payment discussions.

Specific

Accurate data entry, record keeping, and system updating.

Basic understanding of financial documents and payment terms.

Familiarity with debt collection and billing practices, procedures, and escalation processes.

Handling of sensitive debtor communications and repayment negotiations.

Knowledge of debt collection laws, regulations, and fair debt collection guidelines in Malaysia.

Preparation of collection reports and payment status records using digital tools.

Proficiency in debt collection or billing software and standard office applications.

Understanding of credit management and basic credit risk assessment.

Additional Info

QUALIFICATION

Sijil Pelajaran Malaysia (SPM) or Equivalent

Related Courses

Claimable Course

e-Latih Online Course

Minor Unit Group

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