eMASCO

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Major Group

Clerical Support Workers

Sub-Major Group

Customer Services Clerks

Minor Group

421

Tellers, Money Collectors and Related Clerks

Unit Group

4213

Pawnbrokers and Money-Lenders

Minor Unit Group

MASCO Code

4213-01

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Pawnbroker

Pawnbroker provides short-term secured loans to customers by accepting personal valuables as collateral. They assess the value of pledged items to determine appropriate loan amounts, record and issue pawn transactions, and safely store items during the loan period. Pawnbrokers manage redemption processes and arrange the sale or auction of unredeemed items in accordance with legal and regulatory requirements. They also maintain accurate transaction and inventory records and ensure compliance with licensing, financial, and consumer protection regulations.

Tasks

Evaluate and appraise the value of items offered as pledges.

Determine loan amounts and explain loan terms and conditions to customers.

Calculate interest and provide short-term secured loans based on the value of pledged items.

Issue pawn tickets and maintain accurate transaction records.

Collect repayments and return redeemed items to customers.

Arrange the sale or auction of unredeemed items in accordance with procedures.

Ensure compliance with the Pawnbrokers Act and other relevant regulations.

Manage inventory records and ensure the safe storage and security of pledged items.

Provide customer service and respond to customer inquiries effectively.

Skills

Basic

Ability to maintain confidentiality and use basic computer skills for record-keeping.

Basic numeracy skills to calculate loans, interest, and repayments accurately.

Critical thinking and problem-solving skills to assess items and lending decisions.

Customer service orientation with integrity and ethical conduct.

Strong communication and interpersonal skills when dealing with customers.

Specific

Accurate valuation of items, including gold, precious stones, and branded goods.

Knowledge of determining loan amounts and explaining repayment terms to clients.

Knowledge of legal and regulatory compliance in pawnbroking.

Maintenance of accurate records and data entry.

Management of inventory using pawnshop management systems or software.

Understanding of secured lending principles and assessment of associated risks.

Additional Info

QUALIFICATION

Sijil Pelajaran Malaysia (SPM) or Equivalent

Related Courses

Claimable Course

e-Latih Online Course

Minor Unit Group

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