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Introduction Of MASCO Structure Of Classification Starting Salary Guidelines
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Major Group
4
Clerical Support Workers
Sub-Major Group
42
Customer Services Clerks
Minor Group
421
Tellers, Money Collectors and Related Clerks
Unit Group
4212
Bookmakers, Croupiers and Related Gaming Workers
Minor Unit Group
MASCO Code
4212-02
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Bookmaker Clerk
Bookmaker Clerk manages betting operations at licensed outlets by setting odds, accepting and processing wagers, and calculating payouts for racing and other events. They handle cash and electronic transactions, provide information on betting options, assist customers with enquiries, and maintain accurate records, ensuring compliance with all relevant legal and operational regulations.
Tasks
Record and process bets placed over the counter or through approved electronic systems.
Calculate and apply betting odds for races or other events.
Issue, check, and validate betting slips accurately.
Receive payments and pay out winning bets accurately.
Handle cash and electronic payments securely and reconcile transactions.
Update betting boards or electronic systems with current betting information.
Maintain accurate records of bets, payouts, and daily transactions.
Assist customers by explaining betting options, odds, and procedures.
Monitor betting activities for irregularities or suspicious behaviour and report issues as required.
Ensure all betting transactions comply with legal, licensing, and operational requirements.
Skills
Basic
Active listening and basic critical thinking to respond appropriately to enquiries and situations.
Clear interpersonal and communication skills to interact effectively with customers.
High attention to detail to ensure correct recording and verification of information.
Honesty, discretion, and ability to remain calm when working under pressure.
Strong numeracy and calculation skills to handle betting transactions accurately.
Specific
Basic fraud detection and prevention awareness.
Familiarity with Malaysian gaming and betting regulations.
Handling of customer betting enquiries and disputes.
Knowledge of odds formats, including decimal and fractional.
Proficiency in using betting systems and point-of-sale software.
Secure and accurate cash handling.
Strong data entry and record-keeping skills.
Additional Info
QUALIFICATION
Sijil Pelajaran Malaysia (SPM) or Equivalent
Related Courses
Claimable Course
e-Latih Online Course
Madani TVET Course
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