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Major Group
4
Clerical Support Workers
Sub-Major Group
42
Customer Services Clerks
Minor Group
421
Tellers, Money Collectors and Related Clerks
Unit Group
4211
Bank Tellers and Related Clerks
Minor Unit Group
MASCO Code
4211-02
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Money Changer
Money Changer handles the exchange of currencies for individuals and businesses, providing accurate and timely conversion services while adhering to regulatory and compliance requirements. They manage cash operations, monitor currency rates, resolve customer enquiries, and ensure the security of transactions. The role requires attention to detail, integrity, and strong customer service skills to maintain trust and smooth financial operations.
Tasks
Provide money changing and foreign currency exchange services to customers.
Buy and sell foreign currencies accurately according to approved exchange rates.
Handle cash and related foreign exchange transactions accurately and securely.
Verify customer identity and supporting documents in accordance with company procedures and regulatory requirements.
Apply updated exchange rates and calculate transaction amounts correctly.
Issue transaction slips, receipts, and maintain accurate records of foreign exchange transactions.
Reconcile cash balances and ensure cash floats tally at the end of the shift.
Prepare daily summaries and reports of foreign exchange transactions.
Ensure compliance with anti-money laundering and counter-terrorism financing requirements.
Support outlet operations when required.
Skills
Basic
Ability to remain calm, organised, and efficient when handling multiple transactions under pressure.
Basic computer literacy to operate exchange systems and prepare routine reports.
Clear verbal communication and active listening skills when dealing with customers.
High attention to detail to prevent errors in cash handling and exchange records.
Strong numerical and calculation skills to process currency transactions accurately.
Specific
Accurate record keeping and data entry processes.
Cash handling and cash management.
Compliance with anti-money laundering and counter-terrorism financing regulations.
Detection and reporting of suspicious transactions and irregularities.
Knowledge of foreign currency exchange rates and calculations.
Mathematical accuracy in cash handling and currency calculations.
Operation of currency exchange software and transaction systems.
Transaction reconciliation and daily reporting procedures.
Additional Info
QUALIFICATION
Sijil Pelajaran Malaysia (SPM) or Equivalent
Related Courses
MASCO
Hi, I can assist you with questions related to the Malaysia Standard Classification of Occupations (MASCO).
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