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Major Group
4
Clerical Support Workers
Sub-Major Group
42
Customer Services Clerks
Minor Group
421
Tellers, Money Collectors and Related Clerks
Unit Group
4211
Bank Tellers and Related Clerks
Minor Unit Group
MASCO Code
4211-01
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Bank Teller
Bank Teller handles day-to-day banking transactions and interacts directly with customers to assist with deposits, withdrawals, account inquiries, and payments. They manage cash, cheques, and vaults, including the operation and security of safe deposit boxes, ensuring accurate records and compliance with banking regulations. The role involves promoting bank products and services, providing account information, and supporting other banking activities while maintaining high standards of customer service and operational integrity.
Tasks
Process cash, cheque, and electronic transactions accurately, including deposits, withdrawals, transfers, bill payments, and credit card payments.
Verify customer identity and ensure compliance with banking procedures, internal controls, and regulatory requirements.
Update customer accounts accurately and maintain proper records of all transactions.
Assist customers with account inquiries and provide basic information on banking services and products.
Handle foreign currency exchange transactions in accordance with bank procedures and applicable regulations.
Assist customers with safe deposit box access, key handling, and related record-keeping in line with security procedures.
Balance cash at the end of the shift and reconcile cash holdings with transaction records.
Maintain proper custody of cash, cheques, and transaction documents to safeguard banking assets.
Respond to routine customer inquiries professionally and refer non-routine issues to the appropriate officer or department.
Perform related clerical and administrative duties to support daily branch operations.
Skills
Basic
Attention to detail and ability to handle confidential information with professionalism and discretion.
Basic computer proficiency for using banking systems, managing records, and generating reports.
Effective verbal communication, active listening, and reading comprehension for customer interactions.
Good numerical skills and accuracy in cash handling and transaction processing.
Service orientation with basic problem-solving and time management skills for daily banking operations.
Specific
Audit trail maintenance and compliance record management.
Branch security and emergency response protocols.
Cash handling and balancing techniques.
Customer account enquiry handling and service support.
Fraud detection and prevention procedures.
Knowledge of banking products, procedures, and regulations.
Proficiency in banking and financial software systems.
Record keeping and data entry accuracy.
Safe deposit box, vault, and access control procedures.
Transaction processing for deposits, withdrawals, transfers, and payments.
Additional Info
QUALIFICATION
Sijil Pelajaran Malaysia (SPM) or Equivalent
Related Courses
MASCO
Hi, I can assist you with questions related to the Malaysia Standard Classification of Occupations (MASCO).
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