eMASCO

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Major Group

Clerical Support Workers

Sub-Major Group

Office Clerks

Minor Group

411

General Office Clerks

Unit Group

4111

General Office Clerks

Minor Unit Group

MASCO Code

4111-01

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Office Clerk

Office Clerk performs general clerical and administrative duties to support the efficient operation of an office or department. They manage correspondence, maintain and organise records and filing systems, process documents, perform data entry, schedule appointments and meetings, receive visitors, and assist with routine office communications. They provide administrative support to staff while ensuring documents and information are handled accurately and confidentially in accordance with office procedures.

Tasks

Organise, maintain, and archive office filing systems, including confidential records and documents.

Handle incoming and outgoing correspondence, including emails, letters, memos, and forms.

Answer telephone or electronic enquiries and direct them to the appropriate personnel.

Prepare, draft, and distribute reports, correspondence, and other administrative documents.

Record meeting minutes and assist in organising meetings, appointments, and schedules.

Maintain office records, databases, and documentation related to organisational operations or personnel.

Operate office equipment such as photocopiers, scanners, and other administrative machines.

Monitor office supplies and arrange procurement or replenishment when required.

Provide administrative support to departments or senior staff, including handling confidential information.

Assist with routine administrative documentation and basic record-keeping, including supporting documentation related to office transactions when required.