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Introduction Of MASCO Structure Of Classification Starting Salary Guidelines
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Major Group
3
Technicians and Associate Professionals
Sub-Major Group
36
Social, Cultural and Related Associate Professionals
Minor Group
362
Sports, Self Defence and Fitness Associate Professionals
Unit Group
3623
Fitness and Recreation Instructors and Programme Leaders
Minor Unit Group
MASCO Code
3623-05
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Clubhouse Supervisor
Clubhouse Supervisor manages the daily operations of a clubhouse facility, ensuring that amenities and services meet established standards. They oversee staff, coordinate maintenance, ensure compliance with safety regulations, and address a member’s concerns to maintain a welcoming environment. They may also lead and instruct groups in recreational or fitness activities.
Tasks
Oversee and coordinate clubhouse operations to ensure efficiency and compliance with company policies.
Supervise, train, and manage clubhouse staff workflow and performance.
Assess operational requirements and resolve technical or maintenance issues promptly.
Plan and organise recreational and fitness activities for residents and guests.
Ensure safety during activities and provide basic first aid response when necessary.
Maintain administrative records and prepare operational reports.
Liaise with visitors, residents, and customers to resolve service-related issues professionally.
Manage social media and communication channels to support clubhouse engagement and promotion.
Skills
Basic
Customer service orientation with basic computer literacy.
Leadership and team management abilities.
Problem-solving and decision-making skills.
Strong communication and interpersonal skills.
Time management and organisational skills.
Specific
Ability in basic first aid and emergency response procedures.
Ability to manage budgets and control operational costs.
Competency in staff supervision and workforce coordination.
Knowledge in clubhouse operations and maintenance procedures.
Knowledge in customer service management and member relations.
Knowledge in event planning and coordination for recreational activities.
Knowledge in reporting and administrative documentation procedures.
Knowledge in safety, health and compliance regulations.
Proficiency in facility management and booking software systems.
Proficiency in social media and communication channel management.
Additional Info
QUALIFICATION
Diploma or equivalent
Related Courses
Claimable Course
e-Latih Online Course
Madani TVET Course
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