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Introduction Of MASCO Structure Of Classification Starting Salary Guidelines
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Major Group
3
Technicians and Associate Professionals
Sub-Major Group
36
Social, Cultural and Related Associate Professionals
Minor Group
361
Social and Religious Associate Professionals
Unit Group
3611
Social Work Associate Professionals
Minor Unit Group
MASCO Code
3611-05
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Social Worker (Medical) provides emotional, social, and practical support to patients and their families, particularly those with medical, psychiatric, or chronic conditions. They assess clients’ psychosocial and mental health needs, develop care or treatment plans, offer counseling and crisis intervention, and coordinate with medical professionals and community services to ensure comprehensive care. Their role includes discharge planning, connecting families with resources, facilitating access to financial or social support, and advocating for patients’ rights and social integration.
Tasks
Conduct psychosocial assessments to identify patients’ social, emotional, and environmental needs.
Develop and implement individualised care, rehabilitation, and intervention plans.
Provide counselling, crisis intervention, and psychosocial support for patients and their families, addressing trauma, grief, and mental health issues.
Collaborate with healthcare and social service professionals to coordinate treatment, care, and discharge planning.
Facilitate access to community and social support services, including housing, employment, and financial aid.
Advocate for patients’ rights and ensure appropriate social, medical, and legal services are received.
Maintain accurate, confidential case records and progress reports.
Educate patients and families on health conditions, treatment compliance, and coping strategies.
Support individuals with mental or physical disabilities to access appropriate care and services.
Prevent and respond to cases of domestic violence, ensuring patient safety and welfare.
Skills
Basic
Ability to work collaboratively in multidisciplinary healthcare teams.
Empathy, compassion, and active listening to support people in distress.
Organisational skills for managing multiple cases and maintaining accurate documentation.
Problem-solving and decision-making abilities to address complex social and healthcare issues.
Strong verbal and written communication skills to interact effectively with patients, families, and healthcare staff.
Specific
Ability to provide counselling and psychosocial support for trauma, grief, chronic illness, mental health, and behavioural issues.
Adhere to Malaysian laws, policies, and ethical guidelines regarding patient rights, mental health, and confidentiality.
Apply de-escalation and crisis management techniques in urgent situations.
Collaborate with multidisciplinary teams and community networks to enhance patient outcomes.
Conduct needs assessments, risk analysis, and psychiatric evaluations.
Develop and implement care and rehabilitation plans for patients and vulnerable populations.
Knowledge in social work principles within medical and psychiatric settings.
Maintain accurate documentation and manage electronic medical records.
Proficiency in coordinating patient care.
Utilise community and government resources to support patient welfare.
Additional Info
QUALIFICATION
Bachelor’s degree or equivalent
Related Courses
Claimable Course
e-Latih Online Course
Madani TVET Course
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