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Introduction Of MASCO Structure Of Classification Starting Salary Guidelines
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Major Group
3
Technicians and Associate Professionals
Sub-Major Group
36
Social, Cultural and Related Associate Professionals
Minor Group
361
Social and Religious Associate Professionals
Unit Group
3611
Social Work Associate Professionals
Minor Unit Group
MASCO Code
3611-01
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Social Worker provides professional support, guidance, and advocacy to individuals, families, and communities facing social, emotional, or behavioural challenges. They assess needs, develop and implement intervention plans, deliver counselling, and coordinate access to social, health, and community services, including specialised areas such as child welfare, mental health, family planning, delinquency, and community development. Collaborating with government agencies, NGOs, healthcare providers, and educational institutions, the Social Worker promotes social welfare, protects vulnerable populations, and contributes to the well-being and resilience of individuals and communities.
Tasks
Conduct assessments of clients’ social, emotional, economic, and health needs, including individuals, families, children, youths, and vulnerable groups.
Develop and review individualised intervention or care plans according to clients’ needs and progress.
Provide counselling, emotional support, and guidance through individual, family, or group sessions.
Facilitate access to resources and services, including healthcare, housing, legal, employment, education, and social support.
Advocate for clients’ rights and protection, including prevention of child abuse, domestic violence, and support for persons with disabilities.
Coordinate with multidisciplinary teams, government agencies, NGOs, schools, healthcare providers, and community organisations.
Organise and facilitate community, educational, or therapeutic programs, workshops, and outreach activities to promote well-being and social integration.
Maintain accurate records, document case notes, session outcomes, and prepare reports while ensuring confidentiality and ethical compliance.
Support crisis intervention, emergency situations, and conflict resolution within individual, group, or shelter settings.
Skills
Basic
Empathy, active listening, and cultural sensitivity to understand clients’ needs and handle sensitive situations.
Organisational, time management, and administrative skills to manage multiple cases, sessions, and tasks efficiently.
Patience, emotional resilience, and teamwork to work collaboratively and maintain professional relationships.
Problem-solving, critical thinking, and conflict resolution to develop effective solutions and manage challenges.
Strong interpersonal and communication skills, including multilingual capability, to engage effectively with diverse populations.
Specific
Ability to monitor, evaluate, and report on program or client outcomes.
Ability to plan and deliver community education programs or workshops.
Competency in advocating for client rights and coordinating with community resources and stakeholders.
Knowledge in applying cultural competence and inclusive approaches for diverse Malaysian ethnic and social groups.
Knowledge in conducting case management and psychosocial assessments.
Proficiency in counselling, therapeutic, and crisis intervention techniques for vulnerable populations.
Proficiency in maintaining accurate records and documentation using case management or social service software.
Understanding of Malaysian social welfare, child protection, juvenile justice, and family planning laws and policies.
Additional Info
QUALIFICATION
Diploma or equivalent
Related Courses
Claimable Course
e-Latih Online Course
Madani TVET Course
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