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Introduction Of MASCO Structure Of Classification Starting Salary Guidelines
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Major Group
3
Technicians and Associate Professionals
Sub-Major Group
33
Business and Administration Associate Professionals
Minor Group
334
Administrative and Specialised Associate Professionals
Unit Group
3341
Administrative Associate Professionals
Minor Unit Group
MASCO Code
3341-01
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Data Entry Supervisor
Data Entry Supervisor oversees and coordinates the work of data entry clerks, ensuring accurate, timely, and secure input of information into systems or databases. They monitor performance, manage workloads, enforce quality standards, provide training, and address data issues, while maintaining confidentiality of sensitive information and generating reports to support operational efficiency.
Tasks
Supervise daily operations of data entry teams, ensuring efficient workflows and high-quality output.
Set and monitor performance targets related to data accuracy, productivity, and timeliness.
Review and verify data entries for accuracy, completeness, and compliance with validation standards.
Coordinate staff schedules, workloads, and deadlines to optimise operational efficiency.
Train, mentor, and support data entry staff, including onboarding and skills development.
Ensure compliance with data privacy and security policies through monitoring and enforcement.
Generate and analyse reports on team performance and data quality to support decision-making.
Resolve data processing issues and handle escalations by identifying root causes and implementing corrective actions.
Skills
Basic
Active listening skills.
Basic proficiency in Microsoft Office.
Good written and verbal communication skills.
High attention to detail and accuracy.
Strong organisational and time management skills.
Specific
Ability to generate and interpret operational reports and performance dashboards.
Competency in identifying data inconsistencies and implementing corrective actions.
Knowledge in data governance, quality assurance, and data control standards.
Proficiency in database systems and data entry software.
Proficiency in digital records management and document control systems.
Additional Info
QUALIFICATION
Diploma or equivalent
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