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Unit Group
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Collections Executive
Collections Executive manages and recovers outstanding debts from clients or customers. They communicate with debtors, negotiate repayment arrangements, monitor collections to support organisational cash flow, and analyse relevant credit data. The role also includes preparing reports, resolving billing discrepancies, and handling the procurement of goods and services for resale or organisational use.
Tasks
Initiate contact with debtors via phone, email, or letters to remind them of outstanding payments.
Negotiate repayment plans in line with company policies and debtor capabilities.
Monitor and track payment progress, update records accurately, and prepare regular reports on collection activities and outstanding debts.
Collaborate with legal teams on accounts requiring legal action.
Analyse debtor financial situations to assess risk and determine appropriate collection strategies.
Skills
Basic
Ability to handle stressful situations calmly and professionally.
Basic understanding of accounting principles and financial statements.
Negotiation skills to arrange repayment plans and resolve payment issues.
Organisational skills to manage multiple accounts and tasks efficiently.
Strong communication and interpersonal skills to interact effectively with debtors.
Specific
Ability to analyse debtor creditworthiness, interpret financial data, and predict payment behaviour for risk assessment.
Competency in cost optimisation strategies for debt recovery operations.
Competency in credit risk monitoring using credit reporting systems and financial analysis tools.
Competency in negotiating and establishing feasible repayment plans.
Knowledge of legal frameworks and regulations for debt recovery.
Proficiency in Customer Relationship Management (CRM) software for managing client interactions.
Additional Info
QUALIFICATION
Diploma or equivalent
Related Courses
MASCO
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