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Major Group
3
Technicians and Associate Professionals
Sub-Major Group
32
Health Associate Professionals
Minor Group
321
Medical and Pharmaceutical Technicians
Minor Unit Group
MASCO Code
3213-02
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Pharmacy Aide supports pharmacists by managing administrative, clerical, and logistical tasks, including receiving and storing medication, processing prescriptions, and maintaining inventory records. They assist in dispensing medicine to patients or healthcare staff, handle customer enquiries in a retail setting, and ensure the smooth operation of pharmacy services in a hospital, clinic, or community pharmacy.
Tasks
Greet customers, respond to enquiries, and provide pharmacy-related customer service.
Accept and process prescription orders, and refer medication-related queries to the pharmacist.
Maintain and organise pharmaceutical inventory, including receiving, recording, and storing stock appropriately.
Label medicines accurately under pharmacist supervision.
Operate cash register and process sales and payment transactions.
Maintain cleanliness and organisation of the workspace in accordance with Standard Operating Procedures (SOPs).
Respond to emails, messages, and phone calls related to pharmacy services and customer enquiries.
Skills
Basic
Active listening and reading comprehension for accurate prescription handling.
Basic numeracy for handling transactions and dosage calculations.
Organisational skills for managing inventory and documentation.
Proficiency in widely used languages for effective communication.
Strong interpersonal skills for customer interaction.
Specific
Competency in maintaining proper storage conditions for medications.
Competency in managing and organising pharmacy inventory and stock.
Knowledge in pharmaceutical terminology and drug classifications.
Proficiency in processing prescription orders and handling sales transactions.
Proficiency in using Microsoft Office for administrative tasks.
Additional Info
QUALIFICATION
Diploma or equivalent
Related Courses
MASCO
Hi, I can assist you with questions related to the Malaysia Standard Classification of Occupations (MASCO).
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