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Introduction Of MASCO Structure Of Classification Starting Salary Guidelines
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Major Group
3
Technicians and Associate Professionals
Sub-Major Group
31
Science and Engineering Associate Professionals
Minor Group
312
Mining, Manufacturing and Construction Supervisors
Unit Group
3122
Manufacturing Supervisors
Minor Unit Group
MASCO Code
3122-16
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Delivery Supervisor
Delivery Supervisor oversees and manages daily delivery operations, coordinating schedules and supervising drivers to ensure timely and efficient distribution of goods. They work with logistics and warehouse teams to streamline processes, resolve delivery issues, and maintain compliance with safety and operational standards, supporting high levels of customer satisfaction.
Tasks
Plan and schedule delivery routes and allocate resources to optimise efficiency and minimise delays.
Supervise and coordinate delivery drivers, assign duties, and monitor performance.
Review customer orders and coordinate delivery activities with warehouse and logistics teams to ensure timely dispatch and delivery.
Monitor vehicle condition and maintenance schedules to ensure safe and reliable operations.
Manage delivery documentation, maintain records, and prepare operational reports.
Address, investigate, and resolve delivery issues, delays, and customer complaints, and implement corrective actions.
Skills
Basic
Basic computer literacy for scheduling and reporting tasks.
Leadership and team management skills to guide and motivate delivery staff.
Problem-solving skills to resolve delivery issues and customer complaints.
Strong communication skills to coordinate with drivers, customers, and internal teams.
Time management and organisational skills to handle multiple deliveries and meet deadlines.
Specific
Competency in logistics and delivery coordination for timely distribution.
Knowledge in inventory control and stock management for delivery operations.
Knowledge in vehicle maintenance and transport safety regulations.
Proficiency in delivery documentation and operational reporting systems.
Proficiency in delivery route planning and optimisation using route planning software and Global Positioning System (GPS) tools.
Additional Info
QUALIFICATION
Diploma or equivalent
Related Courses
Claimable Course
e-Latih Online Course
Madani TVET Course
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