Old Version
Introduction Of MASCO Structure Of Classification Starting Salary Guidelines
Index Job Directory Publication
Agency Login
BM EN
Recent Searches
Major Group
2
Professionals
Sub-Major Group
27
Hospitality and Related Services Professionals
Minor Group
271
Hotel and Restaurant Professionals
Unit Group
2711
Hotel Professionals
Minor Unit Group
MASCO Code
2711-02
Compare
Hotel Operations Executive plans, develops, and manages the overall operations of hotels and similar establishments, ensuring high guest satisfaction, operational efficiency, and staff productivity. They oversee key departments, including front office, concierge, reservations, food and beverage, and housekeeping, coordinating activities to maintain service quality and organisational standards. The role also encompasses managing housekeeping operations, ensuring cleanliness, maintenance, and hygiene standards while handling administrative duties such as budgeting, scheduling, and staff supervision.
Tasks
Plan and improve hotel operations and services to maintain guest satisfaction, operational efficiency, and staff productivity.
Supervise and coordinate front office, concierge, reservations, food and beverage, housekeeping, and maintenance operations.
Coordinate accommodation, food and beverage, and other guest services to ensure service quality and organisational standards.
Handle guest requests and complaints professionally to maintain high levels of guest satisfaction.
Manage operational budgets, cost control, and resource usage to support efficient hotel operations.
Train, schedule, supervise, and evaluate staff to maintain service standards and productivity.
Ensure compliance with hospitality, health, safety, cleanliness, maintenance, and hygiene standards.
Coordinate operational activities with internal departments and service providers to support smooth hotel operations.
Prepare operational reports, schedules, and related documentation for management.
Skills
Basic
Effective communication and interpersonal skills.
Leadership and team management abilities.
Organisational skills, multitasking, and time management.
Professionalism, reliability, and ability to stay calm under pressure.
Service orientation with active listening and social perceptiveness.
Specific
Ability to manage guest complaints, resolve service issues, and maintain service standards.
Ability to prepare operational and performance reports and maintain related documentation.
Ability to supervise staff scheduling, training, and performance monitoring.
Competency in budget monitoring, cost control, and inventory management.
Competency in coordinating housekeeping, maintenance, and guest service operations according to standard operating procedures.
Competency in hotel operations and administrative process management.
Knowledge in hygiene, sanitation, health, and safety standards in hotel operations.
Proficiency in basic financial management and Microsoft Office applications for hotel operations.
Proficiency in hotel management software and online booking platforms.
Additional Info
QUALIFICATION
Diploma or equivalent
Related Courses
Claimable Course
e-Latih Online Course
Madani TVET Course
Compare (/2)
View Comparison

📌 NOTICE 📌

Welcome to the new version of the e-MASCO Portal.

This portal is currently being enhanced and upgraded by the Ministry of Human Resources (MOHR). At present, the portal content is based on MASCO 2020, and the updated version is expected to be fully completed by the first quarter of 2026. Some information and functions may still be in the testing phase. We greatly appreciate any feedback and suggestions from users to help improve the features and content of this portal. Please share your views through the Feedback page.