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Major Group
2
Professionals
Sub-Major Group
25
Information and Communications Technology Professionals
Minor Group
254
Creative and Digital Content Professionals
Minor Unit Group
MASCO Code
2543-07
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Business Intelligence Analyst studies industry trends and organisational operations to identify opportunities for improvement, particularly in processes, supply chains, and sales. They gather, analyse, and visualise data to produce actionable insights that inform strategic planning, define key performance indicators, and guide decision-making. Their work includes assessing and optimising business processes, developing dashboards and reports, and ensuring data collection and operational systems are accurate, reliable, and aligned with organisational objectives.
Tasks
Collect, analyse, and visualise data from multiple sources to support business decisions.
Develop and maintain interactive dashboards and reports using business intelligence (BI) and visualisation tools.
Identify trends, patterns, and insights to inform business strategy.
Translate complex data into clear, actionable recommendations for stakeholders.
Analyse business processes and workflows, and design improvements aligned with business goals.
Collaborate with information technology (IT) and business teams to define requirements and support process integration.
Automate recurring data collection and reporting processes to improve efficiency and reliability.
Monitor key performance indicators (KPIs) and other performance metrics to evaluate process and workflow effectiveness.
Document processes, prepare visual diagrams, and provide support for process updates.
Skills
Basic
Adaptability and willingness to learn new tools and respond to changing business needs.
Attention to detail and accuracy in data handling.
Critical thinking and decision-making skills to evaluate and improve business processes.
Effective communication and interpersonal skills for collaboration with stakeholders.
Strong analytical and problem-solving skills to interpret and act on data.
Specific
Knowledge in data models, databases, data warehouses, and Extract, Transform, Load (ETL) processes.
Knowledge in process improvement methodologies and root cause analysis.
Proficiency in business intelligence tools such for analysis and reporting.
Proficiency in business process mapping, documentation, and optimisation using tools.
Proficiency in data analysis using Python, R, or statistical tools to support decision-making.
Proficiency in data visualisation techniques for presenting insights clearly.
Proficiency in Structured Query Language (SQL) for data extraction and management.
Proficiency in using enterprise resource planning (ERP) systems to support operational and analytical tasks.
Additional Info
QUALIFICATION
Bachelor’s degree or equivalent
Related Courses
MASCO
Hi, I can assist you with questions related to the Malaysia Standard Classification of Occupations (MASCO).
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