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Major Group
2
Professionals
Sub-Major Group
25
Information and Communications Technology Professionals
Minor Group
252
Database and Network Professionals
Minor Unit Group
MASCO Code
2522-04
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Information Technology Technical Specialist provides advanced technical support and expertise across IT systems and infrastructure. They install, maintain, and upgrade hardware and software, troubleshoot complex issues, monitor system performance, and implement new technologies to ensure a reliable and secure operating environment. They may also assist clients with technical problems, configure systems, and provide guidance to resolve software or hardware issues efficiently.
Tasks
Install, configure, and maintain computer hardware, software, and network systems.
Monitor system and network performance using monitoring tools and control consoles.
Diagnose and resolve hardware, software, and network issues.
Manage user accounts, permissions, and access controls.
Ensure network security, perform data backups, and support disaster recovery processes.
Document information technology (IT) systems, procedures, and user interactions.
Provide technical support and respond to user and customer enquiries.
Recommend and implement improvements to systems, networks, and configurations.
Collaborate with information technology (IT) staff to plan and implement technical solutions.
Skills
Basic
Effective communication and active listening skills.
Familiarity with IT service management, diagnostic tools, and basic computer applications.
Knowledge of networking concepts.
Proficiency in hardware and software troubleshooting.
Understanding of operating systems such as Windows and Linux.
Specific
Ability to troubleshoot hardware, software, and network issues.
Competency in designing and implementing information technology (IT) systems and infrastructure.
Competency in preventive maintenance techniques for information technology (IT) systems.
Knowledge in cybersecurity practices and security assessment methods.
Knowledge in database management and administration practices.
Knowledge in network and system administration, including setup, configuration, and maintenance.
Proficiency in cloud computing platforms and applications.
Additional Info
QUALIFICATION
Bachelor’s degree or equivalent
Related Courses
Minor Unit Group
2522-01
Information Systems Officer
2522-02
Information Technology Support Officer
2522-03
Computer Support Engineer
2522-04
Information Technology Technical Specialist
2522-05
Cloud Computing Solution Architect
2522-06
Billing Specialist
2522-07
Systems Design Engineer (Information Technology)
2522-08
BIM Coordinator (Building Information Modeling)
2522-09
Geographic Information Systems (GIS) Officer
2522-10
Service Support Engineer
2522-11
Information Technology Officer Grade F9
MASCO
Hi, I can assist you with questions related to the Malaysia Standard Classification of Occupations (MASCO).
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