eMASCO

Systems Analyst is responsible for analysing business, technical, and data processing requirements to design, develop, and maintain an IT system or application that supports organisational operations. They gather and document user and system requirements, evaluate complex system and network issues, implement system modifications, and test new functionalities to ensure solutions are efficient, reliable, and aligned with business objectives. The role also includes integrating specialised platforms, such as e-commerce systems, with internal applications to enhance performance, usability, and operational productivity.

Tasks

Gather and document business and user requirements through stakeholder discussions, interviews, and workshops.

Analyse existing information systems, workflows, business processes, IT requirements, procedures, and user problems to identify issues and determine appropriate system solutions.

Prepare detailed system documentation and program specifications for software developers.

Collaborate with developers, testers, user experience (UX) teams, and business users to design and implement system solutions.

Develop and recommend improvements or enhancements to current or future information systems.

Conduct system testing, including user acceptance testing, to ensure solutions meet requirements.

Support system integration with other platforms such as Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), or e-commerce systems.

Monitor system performance after implementation and coordinate system modifications or improvements to enhance reliability and efficiency.

Skills

Basic

Attention to detail for accurate documentation, requirement analysis, and reading comprehension of technical materials.

Clear and effective written and verbal communication, including active listening and interpersonal engagement with stakeholders.

Collaborative teamwork and adaptability in multidisciplinary and dynamic environments.

Effective time and project management skills to plan, prioritise, and deliver tasks efficiently.

Strong analytical and critical thinking skills to evaluate systems, processes, and solve problems.

Specific

Ability to monitor system performance across computing environments.

Ability to support system and Application Programming Interface (API) integration across platforms including Enterprise Resource Planning (ERP) and e-commerce systems.

Competency in systems analysis and design to evaluate and improve business and information technology processes.

Knowledge of programming and scripting concepts.

Knowledge of Software Development Life Cycle (SDLC) and Agile methodologies.

Knowledge of system architecture principles and relevant information technology service management standards.

Proficiency in functional and technical requirements gathering and documentation.

Proficiency in managing and querying databases.

Additional Info

QUALIFICATION

Bachelor’s degree or equivalent

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