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Introduction Of MASCO Structure Of Classification Starting Salary Guidelines
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Major Group
2
Professionals
Sub-Major Group
24
Business and Administration Professionals
Minor Group
243
Sales, Marketing and Public Relations Professionals
Unit Group
2434
Information and Communications Technology (ICT) Sales Professionals
Minor Unit Group
MASCO Code
2434-02
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Digital Banking-Internet Technology Specialist sells and promotes information and communications technology products and services, while supporting the implementation and integration of these solutions within digital banking environments. The role is responsible for the development, maintenance and enhancement of internet and mobile banking platforms, ensuring that systems are secure, user-oriented and compliant with regulatory requirements. They contribute to technological improvements that strengthen customer experience and operational efficiency in digital banking services.
Tasks
Design, develop, maintain, and enhance internet and mobile banking systems.
Integrate new digital services into existing digital banking platforms.
Ensure digital banking solutions comply with security, regulatory, and internal standards.
Analyse system performance and troubleshoot technical issues in digital banking platforms.
Collaborate with cybersecurity, compliance, business development, and related teams to support digital banking solutions.
Advise customers on digital banking products and services based on their needs.
Coordinate delivery, installation, and service provision for digital banking solutions.
Skills
Basic
Active listening to understand client and stakeholder needs.
Adaptability to digital tools and evolving technologies.
Attention to detail and ability to work independently or in a team.
Critical thinking and problem-solving to address technical and business challenges.
Effective communication and collaboration with cross-functional teams.
Specific
Ability to analyse system and customer data to support business and operational decisions.
Competency in DevOps practices for continuous integration, deployment, and system reliability.
Competency in product management for digital banking solutions from planning to delivery.
Knowledge in cybersecurity, data protection, and digital identity management compliance.
Knowledge in financial regulations, including Bank Negara Malaysia (BNM) guidelines, for digital banking technology solutions.
Proficiency in developing and maintaining digital banking applications.
Proficiency in managing and querying databases.
Proficiency in web technologies and frameworks.
Additional Info
QUALIFICATION
Bachelor’s degree or equivalent
Related Courses
Claimable Course
e-Latih Online Course
Madani TVET Course
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