eMASCO

Sales Reservation Executive manages and coordinates reservations and bookings for products or services such as accommodations, travel, tours, or events. They handle customer inquiries, process modifications or cancellations, and ensure accurate management of reservation data. The role also involves promoting additional services and maintaining high levels of customer satisfaction throughout the reservation process.

Tasks

Handle customer enquiries by telephone and email, confirm reservations, and update booking information.

Process reservation changes and cancellations, and communicate the updates to relevant departments.

Coordinate with operations or front office teams to ensure smooth reservation fulfilment.

Prepare reservation reports and monitor booking patterns for operational follow-up.

Recommend suitable alternative booking options during high-demand periods to maintain customer satisfaction.

Provide courteous and consistent customer service throughout the reservation process.

Maintain accurate customer and reservation records in the reservation system.

Skills

Basic

Ability to multitask effectively while managing multiple reservations.

Attention to detail to ensure accuracy in bookings and information.

Customer service orientation to provide a positive experience.

Strong verbal and written communication skills for customer interactions.

Time management to meet deadlines and maintain smooth workflow.

Specific

Ability to apply sales and upselling techniques in reservation services.

Ability to coordinate reservation activities across departments.

Competency in managing group and corporate reservations.

Proficiency in managing online bookings through travel agency platforms.

Proficiency in using reservation and property management systems.

Additional Info

QUALIFICATION

Bachelor’s degree or equivalent

Related Courses

Claimable Course

e-Latih Online Course

Madani TVET Course

Minor Unit Group

2432-01

Public Relations Executive

2432-02

Tourism Officer

2432-03

Customer Service Officer

2432-04

Sales Reservation Executive

2432-05

Corporate Executive

2432-06

Customer Due Diligence (CDD) Specialist

2432-07

Corporate Strategy Executive

2432-08

Enterprise Solution Specialist (Strategic Partnership)

2432-09

Consumer Experience Specialist

2432-10

Image Consultant

2432-11

Information Officer Grade S9

MASCO

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