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Major Group
2
Professionals
Sub-Major Group
24
Business and Administration Professionals
Unit Group
2431
Advertising and Marketing Professionals
Minor Unit Group
MASCO Code
2431-05
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Order Management Coordinator
Order Management Coordinator oversees the end-to-end order processing cycle, ensuring customer orders are accurately entered, updated, and fulfilled on time. They coordinate with internal departments such as logistics, finance, and sales to manage order changes or cancellations, resolve customer issues, and maintain precise records for reporting and compliance. The role also involves handling inventory by receiving, storing, and issuing merchandise, materials, and equipment to meet order requirements.
Tasks
Process, validate, and update customer orders, including changes and cancellations.
Coordinate with logistics, finance, sales, and other relevant departments to support timely order fulfilment.
Address customer inquiries, complaints, and feedback relating to orders and fulfilment issues.
Update and maintain order tracking, reporting, and record-keeping systems accurately.
Prepare order, inventory, and performance reports for operational monitoring and reporting purposes.
Ensure compliance with organisational policies, procedures, and service level agreements.
Plan, implement, and monitor operational activities related to order fulfilment and coordination.
Skills
Basic
Critical thinking and decision-making skills.
Effective organisational and multitasking abilities.
Good verbal and written communication skills.
Proficiency in Microsoft Office applications.
Strong attention to detail.
Specific
Ability to analyse and resolve order-related and fulfilment-related issues efficiently.
Competency in accurate data entry and record-keeping.
Knowledge of order processing and order-to-cash coordination.
Proficiency in operating enterprise resource planning systems.
Proficiency in preparing and reviewing order, shipping, and inventory documentation.
Additional Info
QUALIFICATION
Bachelor’s degree or equivalent
Related Courses
MASCO
Hi, I can assist you with questions related to the Malaysia Standard Classification of Occupations (MASCO).
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