eMASCO

Quality Assurance Executive plans, implements, and oversees quality assurance programs to ensure products and services consistently meet internal standards, regulatory requirements, and customer expectations. This role monitors and evaluates production processes, conducts audits, analyses performance data, and manages corrective and preventive actions to minimise defects and maintain product integrity. In specialised contexts, such as halal food production, the executive ensures compliance with Halal standards, conducts audits, liaises with certification authorities, and provides staff training to uphold safety, quality, and regulatory adherence across all stages of production.

Tasks

Develop, implement, and maintain quality management systems in accordance with relevant standards and regulations.

Plan and conduct internal and external audits, inspections, and testing of raw materials, production processes, and finished products to ensure compliance with quality and safety standards.

Monitor production or operational processes to identify quality issues, inefficiencies, and non-conformities, and recommend improvements.

Investigate product defects and quality incidents, conduct root cause analysis, and implement corrective and preventive actions.

Evaluate suppliers and incoming materials to ensure compliance with required quality and regulatory standards.

Prepare, maintain, and control quality assurance documentation, including inspection records, audit reports, and certification documents.

Coordinate with cross-functional teams, suppliers, and certification bodies to resolve quality issues and maintain regulatory and certification compliance.

Develop and deliver staff training on quality standards, procedures, safety practices, and relevant regulatory requirements.

Support the development and review of standard operating procedures (SOPs) and quality assurance processes to improve operational effectiveness.

Monitor the compliance of packaging, labelling, and related materials with applicable quality, regulatory, and certification requirements.

Skills

Basic

Apply analytical thinking and problem-solving to identify quality issues and recommend improvements.

Communicate effectively, both verbally and in writing, to report findings and collaborate with internal teams and external stakeholders.

Demonstrate attention to detail to ensure accuracy in inspections, audits, and documentation.

Manage time and organise tasks efficiently to handle multiple priorities and meet deadlines.

Use computer tools, particularly Microsoft Office (Excel, Word, PowerPoint), for data analysis, reporting, and documentation.

Specific

Ability to develop standard operating procedures (SOPs) and training materials related to quality and food safety.

Ability to manage supplier and incoming material quality to ensure compliance and product consistency.

Competency in internal auditing, documentation control, and traceability of quality processes.

Competency in product inspection, material testing, and laboratory-based quality evaluation.

Competency in root cause analysis, risk assessment, and corrective and preventive action (CAPA) implementation.

Knowledge in quality management systems and standards.

Knowledge in regulatory compliance requirements and coordination with certification authorities.

Proficiency in quality assurance software, testing tools, and Enterprise Resource Planning (ERP) systems.

Proficiency in Statistical Process Control (SPC), Failure Mode and Effects Analysis (FMEA), and quality reporting.

Additional Info

QUALIFICATION

Bachelor’s degree or equivalent

Related Courses

Claimable Course

e-Latih Online Course

Madani TVET Course

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