eMASCO

Operation Centre Controller is responsible for overseeing the centralised management of an organisation’s operational activities within an operations center. They monitor systems, coordinate with technical and operational teams, and ensure smooth, continuous operations across departments. The role includes responding to operational anomalies, mitigating risks, and ensuring compliance with policies and regulatory standards, often providing round-the-clock support to maintain efficiency and service continuity.

Tasks

Monitor system, network, and operational performance to detect issues and support continuous operations.

Communicate operational status, system conditions, and service updates to relevant technical and operational teams.

Coordinate emergency response and incident escalation during operational disruptions to reduce risk and restore normal operations.

Coordinate internal communications during service disruptions to minimise downtime and operational risk.

Document incidents and prepare reports to support performance reviews and operational improvement.

Supervise technical and operational teams to ensure compliance with standard operating procedures.

Review and update operational protocols to improve efficiency, safety, and service continuity.

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Transportation and Storage

Skills

Basic

Ability to multitask, work under pressure, and adapt to rapidly changing situations.

Analytical thinking and problem-solving skills to identify and resolve issues promptly.

Attention to detail to detect anomalies and ensure accuracy in reporting.

Excellent communication and interpersonal skills to coordinate with multiple departments and stakeholders.

Familiarity with computer systems, software tools, and basic IT infrastructure.

Specific

Ability to implement failover mechanisms and support disaster recovery procedures.

Ability to manage system outages and service disruptions effectively.

Competency in analysing system logs to identify and resolve operational issues.

Knowledge of information technology (IT) networks, server infrastructure, and data flow processes.

Knowledge of Network Operations Centre (NOC) functions and protocols.

Knowledge of security, risk management, and Information Technology Infrastructure Library (ITIL) frameworks for service management.

Knowledge of standard operating procedures for minimising operational disruptions.

Proficiency in using network and system monitoring tools.

Proficiency in using service desk tools for incident tracking and resolution.

Additional Info

QUALIFICATION

Bachelor’s degree or equivalent

Related Courses

Claimable Course

e-Latih Online Course

Madani TVET Course

Minor Unit Group

2174-01

Air Traffic Controller

2174-02

Operation Centre Controller

2174-03

Workshop Planning Executive (Aircraft)

2174-04

Air Traffic Control Officer Grade A9

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