Old Version
Introduction Of MASCO Structure Of Classification Starting Salary Guidelines
Index Job Directory Publication
Agency Login
BM EN
Recent Searches
Major Group
2
Professionals
Sub-Major Group
21
Science and Engineering Professionals
Minor Group
214
Engineering Professionals (Excluding Electrotechnology)
Unit Group
2149
Engineering Professionals (Excluding Electrotechnology) Not Elsewhere Classified
Minor Unit Group
MASCO Code
2149-05
Compare
Field Service Engineer is responsible for the installation, maintenance, and repair of technical systems and equipment at customer sites. They ensure machinery operates efficiently by performing preventive maintenance, troubleshooting faults, and responding to breakdowns. The role also involves documenting service activities and providing technical support to maintain operational reliability and customer satisfaction.
Tasks
Install, configure, test, and commission equipment at client sites.
Perform scheduled preventive maintenance and emergency repairs on technical systems and equipment.
Diagnose and troubleshoot equipment faults, and provide on-site technical solutions to restore operations.
Coordinate service activities with support teams to resolve complex technical problems.
Provide customer training and technical support on equipment operation and basic troubleshooting.
Prepare detailed service, maintenance, and incident reports.
Ensure compliance with safety, quality, and operational standards during field service activities.
Provide technical advice to improve equipment efficiency, reliability, and safe operation.
Skills
Basic
Ability to troubleshoot mechanical and electrical issues systematically.
Communicate effectively with clients and team members.
Demonstrate strong customer service and adaptability.
Manage time and organise service schedules efficiently.
Use basic computer skills for reporting and documentation.
Specific
Ability to maintain equipment operational efficiency and system reliability.
Ability to read and interpret electrical schematics, blueprints, and technical manuals.
Ability to troubleshoot and repair equipment using engineering principles.
Competency in maintaining, calibrating, and commissioning electromechanical systems.
Competency in preventive and corrective maintenance of technical systems and equipment.
Knowledge in industry-specific hardware, software, and technical systems relevant to serviced equipment.
Knowledge in workplace safety, health, and on-site compliance requirements.
Proficiency in using diagnostic tools and testing equipment for field service activities.
Additional Info
QUALIFICATION
Bachelor’s degree or equivalent
Related Courses
Claimable Course
e-Latih Online Course
Madani TVET Course
Compare (/2)
View Comparison

📌 NOTICE 📌

Welcome to the new version of the e-MASCO Portal.

This portal is currently being enhanced and upgraded by the Ministry of Human Resources (MOHR). At present, the portal content is based on MASCO 2020, and the updated version is expected to be fully completed by the first quarter of 2026. Some information and functions may still be in the testing phase. We greatly appreciate any feedback and suggestions from users to help improve the features and content of this portal. Please share your views through the Feedback page.