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MASCO Code
1624-04
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Cinema Manager is responsible for the overall management and smooth operation of a cinema. They oversee daily activities, including staff supervision, customer service, scheduling of film screenings, and maintenance of facilities to ensure a high-quality viewing experience. The role also involves managing financial, marketing, and organisational aspects, as well as ensuring compliance with safety regulations
Tasks
Manage cinema operations, including staff supervision, shift scheduling, and performance monitoring.
Oversee film screening schedules to ensure timely and accurate showings.
Oversee health, safety, and regulatory compliance within the cinema.
Supervise cleanliness, maintenance, and proper functioning of cinema facilities.
Oversee the handling of customer inquiries, complaints, and service issues.
Supervise ticket sales, concessions, and related financial activities.
Plan, develop, and supervise promotional, marketing, and advertising projects.
Recruit, train, and monitor staff development and performance.
Establish and implement operational and administrative procedures.
Liaise with other company departments and external agencies as required.
Skills
Basic
Active listening skills to understand customer and staff concerns.
Customer service orientation to ensure a positive cinema experience.
Effective communication skills to interact with staff and customers.
Leadership skills to manage and guide cinema staff.
Problem-solving skills to address operational and customer issues.
Specific
Basic knowledge of audiovisual equipment and cinema projection systems.
Knowledge of budgeting, revenue control, and financial management in cinema operations.
Knowledge of cinema marketing, promotional strategies, and audience engagement.
Knowledge of cinema operations and workflows.
Knowledge of operational documentation and information management systems.
Proficiency in film scheduling and event coordination within cinema operations.
Proficiency in staff management, workforce planning, and team supervision.
Proficiency in the use of ticketing and point-of-sale systems.
Additional Info
QUALIFICATION
Diploma or equivalent
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