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Sub-Major Group
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MASCO Code
1622-03
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Housekeeping Manager plans, directs, and coordinates the operations of an establishment providing cleaning, sanitation, and laundry services. They oversee housekeeping and laundry staff, organise work schedules, manage resources and budgets, ensure compliance with health and safety standards, and maintain high standards of cleanliness and hygiene. Their role includes coordinating with other departments, supervising daily operations, implementing policies to enhance efficiency, and ensuring service quality meets organisational and customer expectations.
Tasks
Develop and implement housekeeping and laundry procedures, policies, and cleanliness standards.
Plan, schedule, and assign daily tasks to housekeeping and laundry staff, ensuring full area coverage and efficient operations.
Recruit, train, supervise, and mentor staff to maintain productivity, service quality, and adherence to safety protocols.
Inspect guest rooms, public areas, and back-of-house zones for cleanliness, maintenance, and hygiene compliance.
Monitor inventories of cleaning supplies, linen, and equipment, and coordinate maintenance requirements.
Coordinate with other departments to ensure smooth operations and fulfil service needs.
Handle customer inquiries, special requests, and complaints professionally and promptly.
Prepare reports on staff performance, attendance, and housekeeping operations to support management decisions.
Skills
Basic
Attention to detail and basic computer literacy for quality control, reporting, and inventory management.
Effective verbal and written communication skills for staff coordination and reporting.
Organisational and time management skills to plan and prioritise housekeeping operations.
Problem-solving and conflict resolution skills to address operational and staff issues.
Strong leadership and team management to supervise housekeeping staff.
Specific
Knowledge in budget control, procurement processes, and inventory management for housekeeping functions.
Knowledge in housekeeping and laundry operations management, including cleaning schedules, linen control, and quality standards.
Knowledge in occupational health, safety, and environmental compliance within housekeeping operations.
Knowledge of cleaning methods, chemicals, equipment, and fabric care practices.
Proficiency in analysing housekeeping operational data to improve efficiency and service quality.
Proficiency in handling customer service issues and resolving complaints in hospitality environments.
Proficiency in supervising and training housekeeping staff to ensure compliance with operational standards.
Proficiency in using housekeeping management systems and reporting tools for operational monitoring.
Additional Info
QUALIFICATION
Diploma or equivalent
Related Courses
MASCO
Hi, I can assist you with questions related to the Malaysia Standard Classification of Occupations (MASCO).
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