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Introduction Of MASCO Structure Of Classification Starting Salary Guidelines
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Major Group
1
Managers
Sub-Major Group
16
Services Managers
Minor Group
162
Other Services Managers
Unit Group
1622
Personal Care, Cleaning and Related Services Managers
Minor Unit Group
MASCO Code
1622-01
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Personal Care Services Manager plans, directs, and oversees the operations of establishments providing personal care, including elder care centres, confinement centres, and wellness spas. They manage staff, ensure compliance with health and safety standards, oversee budgets, and work to enhance client satisfaction, combining administrative management with direct engagement to deliver high-quality care services.
Tasks
Develop and implement operational policies and procedures for personal care services.
Plan, direct, and coordinate daily personal care and hygiene service operations within care settings.
Recruit, train, supervise, and manage staff.
Manage budgets, prepare financial reports, and control expenditures.
Ensure compliance with relevant regulations and quality standards.
Plan and optimise the use of resources and schedules.
Coordinate with healthcare professionals to support client care.
Negotiate service agreements with suppliers, clients, and partner organisations.
Monitor client feedback and implement service improvements.
Organise programs and activities to promote clients’ well-being.
Skills
Basic
Basic financial literacy for budgeting and cost control.
Coordination, organisational, and time management skills.
Effective communication and interpersonal skills.
Problem-solving and decision-making abilities.
Strong leadership and team management skills.
Specific
Knowledge in compliance with healthcare regulations and standards.
Knowledge in designing and implementing personalised care programmes for clients.
Knowledge in facilities management within personal care service environments.
Knowledge in forecasting resources, staffing, and service demand.
Knowledge in staff supervision, training, and performance management in care settings.
Proficiency in analysing service performance and implementing improvements.
Proficiency in assessing and responding to client needs to ensure quality care.
Proficiency in budget development and financial management for personal care services.
Proficiency in maintaining records using administrative and care management software.
Additional Info
QUALIFICATION
Diploma or equivalent
Related Courses
Claimable Course
e-Latih Online Course
Madani TVET Course
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