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Major Group
1
Managers
Sub-Major Group
16
Services Managers
Minor Group
162
Other Services Managers
Unit Group
1621
Sports and Recreation Centre Managers
Minor Unit Group
MASCO Code
1621-03
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Casino Manager
Casino Manager organises and oversees the operations of a casino or betting establishment, ensuring compliance with gaming regulations and the smooth conduct of gaming activities. They manage staff, coordinate budgets and marketing efforts, and maintain a safe and enjoyable environment for patrons while training and guiding employees to deliver high-quality service and maximise profitability.
Tasks
Supervise and manage daily casino floor operations and gaming activities.
Ensure compliance with local gaming laws and regulations.
Recruit, train, evaluate, and oversee staff performance and development.
Oversee the handling of customer inquiries and complaints to ensure high service standards.
Manage financial operations, including tracking cash, budgets, and collection reports.
Prepare work schedules, staff assignments, and attendance records.
Develop and implement marketing strategies to attract and retain customers.
Coordinate with security to maintain the safety of patrons and staff.
Oversee the maintenance and proper functioning of gaming equipment and facilities.
Skills
Basic
Ability to work under pressure and manage conflicts in a fast-paced environment.
Active listening and social awareness to understand customer needs and staff concerns.
Effective communication and interpersonal skills to engage with staff and customers.
Financial management skills, including budgeting and cost control.
Strong leadership and team management skills to supervise and motivate staff.
Specific
In-depth knowledge of casino games and daily gaming operations.
Knowledge of budgeting and financial resource management in casino operations.
Knowledge of casino facilities and property management.
Knowledge of gaming regulations and legal compliance requirements.
Knowledge of marketing campaign evaluation methods.
Knowledge of strategic planning and marketing implementation in casino operations.
Proficiency in casino management systems and relevant software tools.
Proficiency in casino staff supervision and team performance management.
Proficiency in financial and operational data analysis.
Proficiency in forecasting trends and financial outcomes for operational planning.
Additional Info
QUALIFICATION
Bachelor’s degree or equivalent
Related Courses
MASCO
Hi, I can assist you with questions related to the Malaysia Standard Classification of Occupations (MASCO).
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