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Introduction Of MASCO Structure Of Classification Starting Salary Guidelines
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Major Group
1
Managers
Sub-Major Group
16
Services Managers
Minor Group
161
Professional Services Managers
Unit Group
1619
Professional Services Managers Not Elsewhere Classified
Minor Unit Group
MASCO Code
1619-01
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Interpretation Agency Manager oversees and coordinates the operations of an agency that provides spoken language interpretation services. The manager manages a team of interpreters, ensures service quality, handles administrative and operational tasks, maintains client relationships, and drives business development while ensuring projects are delivered on time and within budget.
Tasks
Hire, train, and supervise interpreters, translators, and support staff to ensure high-quality service.
Build and maintain strong client relationships and understand their language service needs.
Oversee and ensure the quality and accuracy of interpretation and translation services.
Oversee the planning and coordination of interpretation services for meetings, conferences, and events.
Develop and implement strategies to grow the business and acquire new clients.
Manage the agency’s budget, control costs, and approve financial transactions.
Lead and oversee team operations to ensure smooth and efficient daily functioning.
Negotiate and manage contracts with clients, vendors, and interpreters.
Ensure compliance with industry standards, regulations, and ethical guidelines.
Prepare and review reports on performance, client satisfaction, and financial outcomes to support strategic decision-making.
Skills
Basic
Client relationship management to maintain service quality and customer satisfaction.
Effective communication skills for internal coordination and external engagement.
Leadership and team management to supervise interpreters and support staff.
Negotiation skills to manage contracts, fees, and service terms.
Project management skills to plan, schedule, and deliver interpretation services.
Specific
In-depth knowledge of the translation and interpretation industry, including standards, trends, and technology.
Knowledge of confidentiality requirements and ethical standards in translation and interpretation.
Knowledge of cultural and contextual adaptation in interpretation and translation services.
Knowledge of quality assurance, accuracy, consistency, and linguistic integrity in language services.
Proficiency in translation software, interpretation equipment, and project management tools.
Additional Info
QUALIFICATION
Bachelor’s degree or equivalent
Related Courses
Claimable Course
e-Latih Online Course
Madani TVET Course
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