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Major Group
1
Managers
Sub-Major Group
16
Services Managers
Minor Group
161
Professional Services Managers
Minor Unit Group
MASCO Code
1616-02
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Financial Services Manager oversees and directs the operations of a banking institution, credit union, or similar financial organisation. The manager is responsible for managing staff, ensuring compliance with regulatory and legal requirements, maintaining financial stability, and delivering high-quality customer service. The manager’s role includes setting policies, supervising daily operations, managing financial products and services, and providing strategic leadership to achieve organisational goals and improve profitability.
Tasks
Oversee day-to-day branch or credit union operations, including cash handling, account management, loans, and customer transactions.
Lead, train, supervise, and motivate staff, conducting performance evaluations and supporting professional development.
Develop and implement strategies to achieve financial, operational, and sales targets and ensure organisational performance.
Ensure compliance with banking and financial regulations, including Bank Negara Malaysia requirements, and manage associated risks.
Manage budgets, cash flow, and financial performance, preparing reports for senior management and regulators.
Promote high-quality customer service, resolving complaints and enhancing member or client satisfaction.
Oversee the development, implementation, and promotion of financial products and services through marketing and community engagement.
Plan and oversee the execution of growth strategies to improve branch or credit union performance and membership.
Skills
Basic
Customer service orientation to resolve issues and ensure positive service experiences.
Financial acumen to understand financial products, manage budgets, and analyse reports.
Leadership and people management skills to lead, motivate, and manage staff effectively.
Problem-solving and decision-making skills to address operational, compliance, and customer issues.
Strong communication and interpersonal skills to interact with customers, staff, and management.
Specific
Knowledge of banking and financial services, including retail banking, loans, deposits, savings, mortgages, investments, and credit union products.
Knowledge of financial software, online banking systems, and Customer Relationship Management (CRM) tools.
Knowledge of Malaysian banking laws and Bank Negara Malaysia regulations for compliance and risk management.
Knowledge of strategic planning for financial services growth, business development, and sustainability.
Proficiency in customer service and complaint handling within financial services environments.
Proficiency in financial analysis and reporting to evaluate financial statements, budgets, trends, and organisational performance.
Proficiency in financial management, budgeting, and cost control.
Proficiency in leadership and staff development within financial institutions, including recruitment, mentoring, and training.
Proficiency in risk management to identify, assess, and mitigate operational and financial risks.
Proficiency in sales and marketing of financial products and customer relationship management.
Additional Info
QUALIFICATION
Bachelor’s degree or equivalent
Related Courses
MASCO
Hi, I can assist you with questions related to the Malaysia Standard Classification of Occupations (MASCO).
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