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Major Group
1
Managers
Sub-Major Group
16
Services Managers
Minor Group
161
Professional Services Managers
Minor Unit Group
MASCO Code
1616-01
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Insurance Services Manager plans, directs, and coordinates the operations of institutions or branches providing financial and insurance services, including banks, credit unions, and insurance agencies. They manage teams of financial advisors, insurance agents, and support staff, ensuring regulatory compliance, effective customer service, and achievement of sales and performance targets. The role includes developing business strategies, overseeing agency or branch operations, and promoting financial and insurance products to drive growth and profitability.
Tasks
Oversee daily branch or agency operations, including transactions, policy issuance, and service delivery.
Lead, mentor, and supervise staff or agents, providing training, setting goals, and evaluating performance.
Develop, implement, and monitor sales strategies to achieve targets and drive revenue growth.
Recruit, onboard, and train new staff or agents on products, sales techniques, and compliance requirements.
Ensure compliance with industry regulations, including licensing, Anti-Money Laundering (AML), and Know Your Customer (KYC) standards.
Manage financial performance, budgets, resources, and operational efficiency, recommending improvements as needed.
Build and maintain strong client and customer relationships, resolving complaints and advising on products.
Plan, coordinate, and oversee branch or team activities, including opening new branches or managing departments.
Evaluate operational performance, risk management, and team metrics, and prepare reports for management.
Collaborate with marketing teams to promote insurance products and oversee client claims processes.
Skills
Basic
Customer service orientation to manage client relationships and service quality.
Effective communication skills for internal coordination and client engagement.
Financial and sales acumen to support business performance and growth.
Leadership and people management to supervise teams and operations.
Problem-solving and decision-making skills to address operational and customer issues.
Specific
Comprehensive knowledge of life, health, motor, and property insurance products and related regulations.
Knowledge of customer complaint handling, claims management, and conflict resolution.
Knowledge of data analysis, reporting, and performance metrics evaluation.
Knowledge of marketing strategies, lead generation, and client conversion in insurance services.
Knowledge of planning and coordination of branch or agency promotional and community activities.
Knowledge of risk identification and management in claims, transactions, and compliance.
Proficiency in financial management, budgeting, and profit and loss (P&L) oversight.
Proficiency in negotiation of insurance terms, pricing, and settlements with clients and stakeholders.
Proficiency in sales team leadership, training, and performance management to achieve business targets.
Understanding of Bank Negara Malaysia (BNM) rules, Know Your Customer (KYC), Anti-Money Laundering (AML), and consumer protection laws, such as Perbadanan Insurans Deposit Malaysia (PIDM).
Additional Info
QUALIFICATION
Bachelor’s degree or equivalent
Related Courses
MASCO
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