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Introduction Of MASCO Structure Of Classification Starting Salary Guidelines
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Major Group
1
Managers
Sub-Major Group
16
Services Managers
Minor Group
161
Professional Services Managers
Unit Group
1614
Social Welfare Managers
Minor Unit Group
MASCO Code
1614-01
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Social Work Manager is responsible for the strategic and operational leadership of social work services, overseeing staff, resources, and service delivery to support vulnerable individuals and families. They ensure compliance with relevant legislation and policies, promote social work values, and coordinate programs across community, health, education, and criminal justice sectors. The role includes managing community and family support services, planning and evaluating programs, liaising with stakeholders, and enhancing service quality through effective resource allocation and organisational planning.
Tasks
Lead and supervise a team of social workers and support staff.
Develop and implement objectives, policies, and programs for social welfare and family services.
Coordinate with healthcare professionals, community organisations, government agencies, and other stakeholders.
Manage budgets, funding allocations, and financial reporting.
Monitor and evaluate program and service effectiveness.
Ensure staff training, mentoring, and professional development.
Direct and manage overall operations, infrastructure, and service delivery.
Negotiate and manage service contracts and formal agreements with providers.
Maintain strong relationships with local welfare, social, and community organisations.
Address and oversee complex cases and community inquiries, ensuring appropriate intervention and reporting outcomes to senior management.
Skills
Basic
Complex problem-solving and decision-making skills in managing social and community issues.
Effective communication and interpersonal skills for engaging with diverse individuals and communities.
Empathy, cultural sensitivity, and service orientation in delivering social services.
Organisational, time management, and basic financial literacy skills for planning and budgeting.
Strong leadership and team management abilities.
Specific
Ability to handle sensitive situations with confidentiality and empathy.
Competence in data analysis, reporting, and use of social work software.
Competence in overseeing case management, documentation standards, and client advocacy practices.
Crisis management, emergency response, and conflict resolution skills.
Experience in financial management, budgeting, and grant writing.
Expertise in managing home care programmes and community outreach initiatives.
In-depth knowledge of social work principles, family support services, and relevant legislation.
Partnership building with local agencies, stakeholders, and community organisations.
Proficiency in program development, evaluation, and service planning.
Staff supervision and human resource management.
Additional Info
QUALIFICATION
Bachelor’s degree or equivalent
Related Courses
Claimable Course
e-Latih Online Course
Madani TVET Course
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