eMASCO

Network/Communications/Infrastructure Manager is responsible for the planning, installation, and management of an organisation’s network and ICT infrastructure, including LANs, WANs, and intranet systems. They ensure network performance, security, and reliability, coordinate with IT teams and external vendors, and align infrastructure projects with business objectives. The role also includes overseeing operational resources, managing maintenance, and implementing projects to optimise infrastructure efficiency and sustainability, ensuring continuous and secure communication systems across the organisation

Tasks

Oversee the management and performance of the organisation’s information technology infrastructure, including networks, servers, and data centres.

Plan, design, and implement network and communications systems to meet organisational requirements.

Monitor network and system performance and direct improvements to ensure reliability and efficiency.

Ensure infrastructure and network security through governance, audits, and coordination with cybersecurity functions.

Develop and maintain disaster recovery, backup, and system resilience strategies.

Lead and supervise information technology staff and coordinate support across departments.

Manage vendor relationships, procurement, and lifecycle management of information technology infrastructure.

Prepare reports and documentation on infrastructure performance and system effectiveness for management.

Ensure compliance with industry standards, regulations, and organisational information technology policies.

Provide strategic advice and planning on information technology infrastructure to senior management.

Skills

Basic

Ability to work under pressure, including handling network incidents, emergencies, and crisis situations.

Effective verbal and written communication skills to work with technical teams, management, and other stakeholders.

Leadership and team management skills to supervise teams and coordinate operations.

Organisational and time management skills to manage multiple projects, priorities, and deadlines.

Strong analytical and problem-solving skills to diagnose and resolve network and infrastructure issues.

Specific

Knowledge of budgeting and resource management for information technology infrastructure projects.

Knowledge of data centre management and high-availability infrastructure systems.

Knowledge of disaster recovery, business continuity, and data resilience strategies.

Knowledge of enterprise network and cloud infrastructure, including local area network (LAN), wide area network (WAN), and virtualised environments.

Knowledge of information technology service management frameworks, including Information Technology Infrastructure Library (ITIL), and compliance standards.

Knowledge of network performance analysis and optimisation of information and communications technology (ICT) operations.

Additional Info

QUALIFICATION

Bachelor’s degree or equivalent

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