eMASCO

Internet Service Provider professional plans, manages, and optimizes internet connectivity for residential, commercial, and institutional clients. They oversee network infrastructure, ensure reliable and secure service delivery, provide technical support, and coordinate system upgrades while monitoring performance and compliance with telecommunications and data privacy regulations in Malaysia.

Tasks

Plan, manage, and monitor network service operations to ensure reliable internet service delivery.

Oversee network performance monitoring and ensure corrective actions are implemented to prevent service disruptions.

Ensure implementation and enforcement of network security measures to protect against cyber threats and unauthorised access.

Oversee the provision of technical support services to customers to ensure service quality and issue resolution.

Coordinate with vendors and suppliers for network infrastructure procurement, installation, and maintenance.

Supervise technical staff and support teams to ensure effective service delivery and operational performance.

Ensure proper documentation of network configurations, incidents, and maintenance activities.

Ensure compliance with Malaysian regulatory requirements and internet service provider licensing conditions.

J
Information and Communication

Skills

Basic

Ability to provide basic customer service support with patience when resolving technical issues.

Ability to use basic diagnostic and network monitoring tools.

Basic ICT and computer literacy, including familiarity with common operating systems.

Basic troubleshooting skills for internet-related hardware and software issues.

Strong communication skills to interact effectively with customers and technical teams.

Specific

Knowledge of ICT service management systems, including billing platforms and customer relationship management (CRM) systems.

Knowledge of network architecture and internet service delivery technologies, including TCP/IP, Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), and Virtual Private Network (VPN).

Knowledge of network performance management and capacity planning techniques.

Knowledge of network security frameworks, including firewalls, intrusion detection and prevention systems, and encryption methods.

Knowledge of regulatory requirements, including Malaysia’s Communications and Multimedia Act and licensing conditions for internet service providers.

Additional Info

QUALIFICATION

Diploma or equivalent

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