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Introduction Of MASCO Structure Of Classification Starting Salary Guidelines
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Major Group
1
Managers
Sub-Major Group
14
Hospitality, Retail and Other Services Managers
Minor Group
142
Retail and Wholesale Trade Managers
Unit Group
1421
Retail and Wholesale Trade Managers
Minor Unit Group
MASCO Code
1421-01
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Production and Operation Manager (Retail Trade) plans, organises, directs, and coordinates the operations of a retail establishment, including a supermarket or other store, to ensure efficiency, profitability, and customer satisfaction. The manager oversees daily operations, manages staff, optimises sales strategies, maintains inventory and product quality, and ensures compliance with policies and standards, while implementing initiatives that support both short-term performance and long-term growth.
Tasks
Plan, direct, and coordinate retail trade activities within the organisation.
Oversee daily store operations and supervise staff performance to ensure service quality.
Develop and implement purchasing, marketing, and pricing policies.
Manage inventory levels, coordinate stock replenishment, and monitor deliveries.
Set and monitor sales targets, and analyse sales data to identify trends and opportunities.
Promote products and services to attract and retain customers.
Establish and maintain operational and administrative procedures for retail activities.
Train, mentor, and develop store staff to improve performance and service standards.
Manage customer feedback and resolve complaints to maintain customer satisfaction.
Skills
Basic
Attention to detail in monitoring product quality, stock records, and operational accuracy.
Clear communication and interpersonal skills for teamwork, customer interaction, and coordination.
Critical thinking and problem-solving skills for operational issues and decision-making.
Strong leadership and team management skills to supervise staff and operations.
Time management and organisational skills to manage multiple tasks and priorities efficiently.
Specific
Knowledge of budgeting, costing, and financial forecasting in retail operations.
Knowledge of compliance requirements, including food safety and workplace health and safety regulations.
Knowledge of inventory management and stock replenishment processes.
Knowledge of retail management systems and point of sale (POS) software.
Knowledge of retail sales management and target achievement strategies.
Knowledge of retail staff supervision and workforce coordination.
Knowledge of sales data analysis and demand forecasting.
Knowledge of vendor and supplier negotiation processes.
Knowledge of visual merchandising and product display techniques.
Additional Info
QUALIFICATION
Diploma or equivalent
Related Courses
Claimable Course
e-Latih Online Course
Madani TVET Course
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