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Major Group

Managers

Sub-Major Group

Production and Manufacturing Managers

Minor Group

132

Manufacturing, Mining, Construction and Distribution Managers

Unit Group

1321

Manufacturing Managers

Minor Unit Group

MASCO Code

1321-12

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Store Manager

TVET

TVET scope is based on recognized occupational standards, with emphasis on practical components, psychomotor skills and exposure to training in the industry

Store Manager oversees the daily operations of a retail store, ensuring smooth functioning and achievement of sales targets. They manage staff, coordinate inventory and merchandising, implement business strategies and promotional activities, and ensure compliance with company policies. The role focuses on maintaining customer satisfaction, a well-organised store environment, and the overall financial and operational performance of the store.

Tasks

Manage daily store operations, including opening, closing, and overall store activities.

Supervise, train, and evaluate staff to ensure effective performance and service delivery.

Develop and implement strategies to increase sales, customer base, and profitability.

Oversee inventory control, stock replenishment, and product placement.

Analyse sales reports and performance metrics to support decision-making.

Handle customer enquiries and complaints to ensure high levels of customer satisfaction.

Plan and implement promotional activities to attract and retain customers.

Prepare budgets, control expenditures, and oversee financial reporting for the store.

Ensure compliance with health, safety, and company policies.

Coordinate staff recruitment and performance management, and liaise with suppliers and customers.