Old Version
Introduction Of MASCO Structure Of Classification Starting Salary Guidelines
Index Job Directory Publication
Agency Login
BM EN
Recent Searches
Major Group
1
Managers
Sub-Major Group
12
Administrative and Commercial Managers
Minor Group
122
Sales, Marketing and Development Managers
Unit Group
1221
Sales and Marketing Managers
Minor Unit Group
MASCO Code
1221-03
Compare
Shopping Centre/Outlet/Branch Manager is responsible for the overall management and daily operations of a shopping centre, outlet, or branch. The manager oversees staff recruitment, training, supervision, and performance evaluation, while managing sales, inventory, customer service, facilities, and financial performance. The manager’s role includes coordinating business activities, ensuring operational efficiency, maintaining tenant or client relationships, implementing policies, and driving profitability and customer satisfaction.
Tasks
Oversee daily operations to ensure the efficient functioning of the shopping centre, outlet, or branch.
Plan, direct, and coordinate business activities, including sales, marketing, and promotional programmes.
Manage and supervise staff, including recruitment, training, and performance management.
Monitor and control budgets, expenditures, and resource utilisation to maximise profitability.
Ensure compliance with company policies, health and safety regulations, and legal requirements.
Handle customer and tenant issues, including complaints, and maintain positive relationships.
Negotiate and manage contracts with service providers, contractors, and vendors.
Prepare and submit reports on performance indicators, sales, and operational outcomes.
Identify and pursue business development opportunities to improve market position and increase revenue.
Skills
Basic
Customer service orientation to build and maintain effective relationships with tenants and customers.
Leadership and people management skills to lead teams, manage conflicts, and motivate staff.
Problem-solving and critical thinking skills to resolve operational and customer service issues.
Strong verbal and written communication skills for dealing with tenants, customers, suppliers, and management.
Time management and organisational skills to prioritise tasks and manage multiple responsibilities.
Specific
Knowledge of contract and vendor management in retail or commercial settings.
Knowledge of facilities management, including maintenance, security, and safety compliance.
Knowledge of financial analysis, budgeting, KPI monitoring, and sales forecasting.
Knowledge of marketing and promotional strategies in retail environments.
Knowledge of regulatory compliance for retail and commercial property operations.
Knowledge of retail and shopping centre operations, including lease administration and commercial performance management.
Knowledge of sales strategies, merchandising, and tenant or branch performance management.
Proficiency in retail systems and tools, including POS and CRM systems.
Additional Info
QUALIFICATION
Bachelor’s degree or equivalent
Related Courses
Claimable Course
e-Latih Online Course
Madani TVET Course
Compare (/2)
View Comparison

📌 NOTICE 📌

Welcome to the new version of the e-MASCO Portal.

This portal is currently being enhanced and upgraded by the Ministry of Human Resources (MOHR). At present, the portal content is based on MASCO 2020, and the updated version is expected to be fully completed by the first quarter of 2026. Some information and functions may still be in the testing phase. We greatly appreciate any feedback and suggestions from users to help improve the features and content of this portal. Please share your views through the Feedback page.