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Introduction Of MASCO Structure Of Classification Starting Salary Guidelines
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Major Group
1
Managers
Sub-Major Group
12
Administrative and Commercial Managers
Minor Group
121
Business Services and Administration Managers
Unit Group
1215
Administrative Managers
Minor Unit Group
MASCO Code
1215-02
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The Chief Business Administrator plans, organises, and oversees the administrative and operational functions of an organisation to ensure efficient workflow and strategic alignment. They manage resources, budgets, and departmental activities, develop and implement policies and procedures, and ensure compliance with legal and regulatory requirements. In healthcare settings, they also coordinate medical and non-medical staff, optimise patient services, and integrate clinical and business operations to support organisational goals.
Tasks
Oversee daily administrative and support service operations to ensure efficient organisational functioning.
Manage budgets, monitor financial performance, and ensure efficient use of resources.
Supervise and coordinate administrative staff, including work allocation and performance monitoring.
Develop, implement, and maintain administrative procedures and policies in compliance with regulations.
Manage contracts, procurement processes, and vendor relationships.
Analyse administrative and operational performance, and recommend improvements.
Maintain organisational records, ensure quality assurance, and support continuous improvement initiatives.
Manage customer or service satisfaction programmes and coordinate related administrative activities.
Coordinate with internal stakeholders to resolve workflow and operational issues.
Skills
Basic
Ethical judgement and professionalism to guide decisions and ensure compliance with organisational standards.
Leadership and people management skills to oversee teams and organisational functions.
Organisational and time management skills to manage multiple priorities and workloads effectively.
Problem-solving and critical thinking skills to support sound, data-informed decision-making.
Strong communication and interpersonal skills to engage stakeholders across business and operational contexts.
Specific
Knowledge of administrative and support service management, including operational planning and coordination.
Knowledge of financial administration, including budgeting, reporting, and cost control.
Knowledge of operational risk management and administrative performance monitoring.
Knowledge of process improvement, workflow management, and quality assurance practices.
Knowledge of regulatory compliance and organisational standards, including ISO frameworks.
Proficiency in office management systems and enterprise software (e.g., ERP, CRM).
Additional Info
QUALIFICATION
Bachelor’s degree or equivalent
Related Courses
Claimable Course
e-Latih Online Course
Madani TVET Course
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