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Introduction Of MASCO Structure Of Classification Starting Salary Guidelines
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Major Group
1
Managers
Sub-Major Group
12
Administrative and Commercial Managers
Minor Group
121
Business Services and Administration Managers
Unit Group
1214
Business Services Managers
Minor Unit Group
MASCO Code
1214
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Business Services Managers plan, organise, direct, control and coordinate sales and marketing activities of an enterprise or organisation.
Tasks
Planning, directing and coordinating the business services activities of the enterprise or organisation.
Planning and organising special sales and marketing programmes based on sales records and market assessments.
Planning, administering and reviewing customer services and after-sales services and maintaining good customer relations.
Determining price lists, discounts and delivery terms, credit arrangements, product mix, geographical sales areas, sales promotion budgets, sales methods, customer service standards, special incentives and special campaigns.
Directing merchandising methods and distribution policy by coordinating the work of salespersons or organising appointment of agents and distributors.
Controlling expenditure and ensuring the efficient use of resources.
Monitoring customer service, invoicing, payments and administration costs.
Establishing and directing operational and administrative procedures.
Planning and directing daily operations.
Overseeing the selection, training and performance of staff.
Representing the department in its dealings with other divisions of the organisation or with external agencies.
Managing, planning, scheduling and monitoring the tasks of other workers.
Performing related tasks.
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