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Introduction Of MASCO Structure Of Classification Starting Salary Guidelines
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Major Group
1
Managers
Sub-Major Group
12
Administrative and Commercial Managers
Minor Group
121
Business Services and Administration Managers
Unit Group
1211
Finance Managers
Minor Unit Group
MASCO Code
1211-04
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Insurance Manager coordinates, oversees insurance operations, and manages the daily activities of a company or department to ensure efficient service delivery. The manager leads underwriters and agents, develops insurance products, sets performance targets, and ensures compliance with regulations. The manager’s role also involves strategic planning, risk assessment, handling claims and disputes, and maintaining customer relationships to support business growth and operational effectiveness.
Tasks
Coordinate and supervise overall insurance operations to ensure efficiency and service quality.
Design, implement, and monitor insurance products and services.
Ensure compliance with relevant laws and regulations.
Set and achieve insurance sales and performance targets.
Analyse and monitor company performance and financial operations.
Oversee training and development of underwriters, agents, and service teams.
Oversee the resolution of complex customer complaints, claims, and disputes on insurance matters.
Plan budgets and perform financial forecasting for insurance products and services.
Report department performance and strategic initiatives to senior management.
Develop and maintain partnerships with brokers, agents, and key stakeholders to expand business opportunities.
Skills
Basic
Analytical skills to assess risks, trends, and customer behaviour.
Clear communication with clients, staff, and stakeholders.
Sound decision-making under pressure to address operational issues.
Strong leadership to manage and coordinate teams effectively.
Time management skills to plan, monitor tasks, and meet deadlines.
Specific
Account management.
Customer relationship management.
Development of insurance products.
Financial analysis and reporting.
Knowledge of insurance regulations and compliance.
Management of claims processes.
Performance monitoring and evaluation.
Revenue forecasting and budgeting.
Risk assessment and management.
Team leadership and coaching.
Additional Info
QUALIFICATION
Bachelor’s degree or equivalent
Related Courses
Claimable Course
e-Latih Online Course
Madani TVET Course
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