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MASCO Code
1121-02
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Chief Operating Officer/General Manager oversees and directs the overall operations of an organisation, ensuring that business processes and activities align with strategic objectives. They plan, coordinate, and evaluate enterprise-wide functions, develop and implement policies, manage resources, and lead teams to drive operational efficiency, organisational growth, and profitability, working closely with the CEO and senior management to achieve the organisation’s goals.
Tasks
Implement company strategies into daily operations to achieve business objectives.
Lead and direct organisational initiatives to achieve the company’s vision and strategic goals.
Develop and implement strategies to improve business performance and operational efficiency.
Oversee financial planning, budgeting, and cost control to ensure profitability.
Monitor and evaluate performance metrics, analyse data, and drive continuous improvement.
Manage recruitment, training, and development of staff to build effective teams.
Ensure compliance with organisational policies, regulations, and industry standards.
Oversee internal communication frameworks and promote collaboration across departments.
Participate in business expansion, investments, alliances, and new product rollouts.
Liaise with stakeholders, external partners, and the board to support strategic objectives.
Skills
Basic
Critical thinking and problem-solving to address complex operational issues.
Effective communication and interpersonal skills to engage stakeholders at all levels.
Financial acumen, including risk awareness, to support sound business decisions.
Leadership and team management to direct teams and support decision-making.
Strategic planning and organisational planning to guide overall operations.
Specific
Knowledge in business and market analysis to support decision-making and continuous improvement.
Knowledge in corporate governance, regulatory compliance, and risk management frameworks.
Knowledge in digital transformation, innovation, and process improvement initiatives.
Knowledge in strategic planning, including business growth, restructuring, and mergers and acquisitions.
Proficiency in budgeting, financial planning, and performance monitoring.
Proficiency in business administration and operational management to ensure efficiency and service quality.
Proficiency in leadership and management of senior teams, including talent acquisition and succession planning.
Proficiency in leading and managing overall organisational operations in line with corporate strategy and performance targets.
Proficiency in stakeholder management, including engagement with board members, investors, regulators, and strategic partners.
Additional Info
QUALIFICATION
Bachelor’s degree or equivalent
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