Specific skills is defined as a skill relating to a specific task or situation. It involves both understanding and proficiency in such specific activity that involves methods, processes, procedures, or techniques.
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| 3512-05 |
Ability to perform basic troubleshooting of database and related software issues.
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| 3512-05 |
Ability to support network-related tasks for database connectivity.
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| 3512-05 |
Competency in general computer operations and IT support.
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| 3512-06 |
Proficiency in programming languages.
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| 3512-06 |
Proficiency in using integrated development environments (IDEs) and version control systems.
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| 3512-06 |
Knowledge in software development life cycle (SDLC) and agile methodologies.
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| 3512-06 |
Proficiency in web development technologies.
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| 3512-06 |
Ability to perform basic Structured Query Language (SQL) queries and support database management tasks.
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| 3512-06 |
Knowledge in operating systems.
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| 3512-06 |
Proficiency in using diagnostic and application monitoring tools for system performance analysis.
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| 3512-06 |
Ability to interpret technical diagrams and system schematics.
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| 3512-07 |
Competency in designing and developing training programmes and instructional materials.
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| 3512-07 |
Proficiency in using digital training tools and Learning Management Systems (LMS).
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| 3512-07 |
Ability to evaluate training effectiveness using performance metrics and feedback analysis.
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| 3512-07 |
Knowledge in Customer Relationship Management (CRM) systems for call centre operations training.
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| 3512-07 |
Knowledge in cybersecurity principles relevant to call centre training content.
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| 3512-08 |
Proficiency in Data Centre Infrastructure Management (DCIM) tools for monitoring and managing infrastructure.
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| 3512-08 |
Knowledge in data centre security practices and compliance standards.
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| 3512-08 |
Competency in operating and maintaining Heating, Ventilation, and Air Conditioning (HVAC), Uninterruptible Power Supply (UPS), and power distribution systems.
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| 3512-08 |
Ability to troubleshoot and maintain network and server hardware systems.
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| 3512-08 |
Proficiency in monitoring, alerting, and ticketing systems for tracking system performance and incident management.
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| 3512-08 |
Ability to read and interpret technical diagrams and schematics for system installation and upgrades.
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| 3512-08 |
Proficiency in Linux and Windows server environments.
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| 3512-09 |
Proficiency in operating systems.
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| 3512-09 |
Knowledge in basic networking concepts and configurations.
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| 3512-09 |
Proficiency in help desk and remote support tools.
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| 3512-09 |
Knowledge in basic cybersecurity principles and system protection practices.
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| 3512-09 |
Ability to troubleshoot hardware and software issues.
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| 3512-09 |
Ability to interpret technical manuals and system documentation.
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| 3512-09 |
Competency in computer system operation, installation, and maintenance.
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