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SPECIFIC SKILLS
Specific skills is defined as a skill relating to a specific task or situation. It involves both understanding and proficiency in such specific activity that involves methods, processes, procedures, or techniques.
code Title
3512-05
Ability to perform basic troubleshooting of database and related software issues.
3512-05
Ability to support network-related tasks for database connectivity.
3512-05
Competency in general computer operations and IT support.
3512-06
Proficiency in programming languages.
3512-06
Proficiency in using integrated development environments (IDEs) and version control systems.
3512-06
Knowledge in software development life cycle (SDLC) and agile methodologies.
3512-06
Proficiency in web development technologies.
3512-06
Ability to perform basic Structured Query Language (SQL) queries and support database management tasks.
3512-06
Knowledge in operating systems.
3512-06
Proficiency in using diagnostic and application monitoring tools for system performance analysis.
3512-06
Ability to interpret technical diagrams and system schematics.
3512-07
Competency in designing and developing training programmes and instructional materials.
3512-07
Proficiency in using digital training tools and Learning Management Systems (LMS).
3512-07
Ability to evaluate training effectiveness using performance metrics and feedback analysis.
3512-07
Knowledge in Customer Relationship Management (CRM) systems for call centre operations training.
3512-07
Knowledge in cybersecurity principles relevant to call centre training content.
3512-08
Proficiency in Data Centre Infrastructure Management (DCIM) tools for monitoring and managing infrastructure.
3512-08
Knowledge in data centre security practices and compliance standards.
3512-08
Competency in operating and maintaining Heating, Ventilation, and Air Conditioning (HVAC), Uninterruptible Power Supply (UPS), and power distribution systems.
3512-08
Ability to troubleshoot and maintain network and server hardware systems.
3512-08
Proficiency in monitoring, alerting, and ticketing systems for tracking system performance and incident management.
3512-08
Ability to read and interpret technical diagrams and schematics for system installation and upgrades.
3512-08
Proficiency in Linux and Windows server environments.
3512-09
Proficiency in operating systems.
3512-09
Knowledge in basic networking concepts and configurations.
3512-09
Proficiency in help desk and remote support tools.
3512-09
Knowledge in basic cybersecurity principles and system protection practices.
3512-09
Ability to troubleshoot hardware and software issues.
3512-09
Ability to interpret technical manuals and system documentation.
3512-09
Competency in computer system operation, installation, and maintenance.

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