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BASIC SKILLS
Basic Skill refers to skills that are essential for the person to be able to be fit into the job.
code Title
5242-01
Strong verbal and interpersonal communication skills, including the ability to engage customers in multilingual settings.
5242-01
Customer service orientation with active listening to understand needs and respond appropriately.
5242-01
Ability to persuade customers and promote products effectively through clear demonstrations.
5242-01
Basic literacy and numeracy skills to handle transactions, records, and simple digital tools.
5242-01
Good time management, adaptability, and ability to work independently and as part of a team.
5242-02
Excellent verbal and written communication to engage audiences clearly and effectively.
5242-02
Creativity in developing original and appealing content ideas.
5242-02
Ability to use social media platforms for posting, scheduling, and interacting with followers.
5242-02
Interpersonal skills and active listening to build relationships with followers and business partners.
5242-02
Time management and organisational skills to plan content and meet deadlines.
5243-01
Effective verbal communication and persuasive speaking to explain products and engage customers.
5243-01
Active listening to understand customer needs, concerns, and feedback.
5243-01
Interpersonal and service-oriented skills to build trust and rapport quickly.
5243-01
Time management skills to plan routes, manage appointments, and follow up with customers.
5243-01
Resilience and motivation to handle rejection and maintain productivity.
5244-01
Strong verbal communication skills in widely used languages with a professional telephone manner.
5244-01
Active listening skills to understand customer needs, concerns, and objections.
5244-01
Persuasion and basic negotiation skills to influence customer decisions.
5244-01
Patience, resilience, and professionalism when handling challenging customer interactions.
5244-01
Basic computer literacy, including the use of CRM systems and office software for reporting and documentation.
5245-01
Effective communication and active listening to interact politely with customers and respond to their needs.
5245-01
Basic numeracy skills to handle cash, payments, and transactions accurately.
5245-01
Attention to detail to monitor fuel dispensing, stock levels, and station operations.
5245-01
Physical stamina to perform manual tasks and work long or irregular hours.
5245-01
Ability to follow basic safety and operational procedures at the station.
5246-01
Good communication and active listening to interact accurately with customers.
5246-01
Attention to detail in food handling, service quality, and order accuracy.
5246-01
Ability to work efficiently in fast-paced and high-pressure environments.
5246-01
Effective time management to handle multiple tasks simultaneously.
5246-01
Teamwork skills to support smooth and responsive service operations.

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